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A+ IT Technician Path Certification Training
Comptia A+ 220-602 IT Technician
CompTIA A+ 220-602 validates the ability to perform tasks such as installation, building, repairing, configuration,
troubleshooting, optimizing, diagnosing and preventitve maintennance in the context of the filed service or enterprise environment. This credential is appropriate for those who work, or plan to work, in a mobile or
corporate environment or hold a postion characterized by a high level of in-person customer interaction. Candidates who
pass this exam plus CompTIA A+ Essentials will be CompTIA certified with the IT Technician designation. A+ Training Course Online or CD based
Netwind Learning Center course on CD-ROMS cover
1.0 Personal Computer Components
1.1 Install, configure, optimize and upgrade personal computer components
- Add, remove, optimize and upgrade personal computer components including selections and installations of
appropriate components - storage devices, motherboards, power supplies, CPUs, Memory, Display Devices, Input Devices, adapter cards and cooling systems.
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components
- Idenify and apply basic diagnostic procedures and troubleshooting techniques.
- Recognize and isolate issues with peripherals, mulitmedia, speciality input devices, internal and external storage and CPUs training.
- Identify the steps used to troubleshoot components
- Recognize names, puposes, characteristics and appropriate applications of toolsl - multimete, Anti-Staic pad, Specilaity hardware tools, Loop back plugs and cleaning products.
1.3 Perform preventative maintenance of personal computer components
- Identify and apply common preventative maintennance techniques for computer componenets - display devices,
power devices, input devices, storage devices and thermally sensitive devices.
2.0 A+ Laptops and Portable Devices Training
2.1 Identify fundamental principles of using laptops and portable devices
- Identify appropriate applications for lap top specific communications connections as Bluetooth, infrared, cellular
WAN and ethernet.
- Idenify appropriate laptop-specific power and electrical input devices and determine how amperage and voltage
can effect performance.
2.2 Install, comfigure, optimize and upgrade laptops and portable devices
- Removal of laptop - specific hardware such as peripherals, hot swappable and non swappable devices.
- Describe how video sharing effects memory upgrades.
2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices.
- Use procedures and techniques to diagnose power conditions, video, keyboard, pointer and wireless card issues
- remove unneeded peripherals, Toggle Fn keys, Check LCD cutoff switch, Stylus issues, keypad issues, antenna wires and plug in external monitor.
3.0 Operating Systems - Microsoft Windows 2000, XP Professional, XP Home and Media Center
3.1 Identify the fundamental principles of operating systems.
- Use command-line function and utilities to manage operating systems, including proper syntax and switches -
CMD, HELP, DIR, ATTRIB, EDIT, COPY, XCOPY, FORMAT, IPCONFIG, PING and MD/CD/RD
- Identify concepts and procedures for creating, viewing and managing disks, directories and files on operating systems - FAT 32 and NTFS
- Locate and use operating system utilities and available switches - Disk Management Tools, System Management Tools
3.2 Install, configure, optimize and upgrade operating systems
- Identify procedure and utilities used to optimize operating systems - virtual memory, hard drives, temporary files, services, startup and applications.
3.3 Indentifying tools, diagnostic procedures and trouble shooting techniques for operating systems
- Demostrate the ability to recover operating systems
- Recognize and resolve common operational problems - Windows specific printing problems, Auto-restart error,
Bluscreen error, system lock-up, device driver failure and application install or start failure.
- Recognize and resolve common error messages and codes - Boot, Startup, Event Viewer, Registry and WIndows reporting.
- Using diagnostic ytilities and tools to resolve operational problems - bootable media, startup modes, documental
resources, task and device mamager, event viewer, MSCONFIG, Recover CD, remote desktop connection and assistance and system file checker.
3.4 Perform preventative maintennance for opertaing system
- Demonstrate the ability to perform preventative maintennance on operating systems including software and Windows updates, backups, restore and restore points.
4.0 Printers and Scanners
4.1 Idenify the fundamental priciples of using printers and scanners
4.2 Install, configure, optimize and upgarde printers and scanners
- Install and configure printers / scanners.
- Install and configure printer upgrades including memory and firmware.
- Optimize scanner performance including resolution, file format and default settings
4.3 Identify tools and diagnostic procedures to troubleshooting printers and scanners
- Gather information about printers and scanner problems
- Review and analyze collected data
- Isolate and resolve indentified printer / scanner prblems including defining the cause, applying the fix and verifying fuctionality.
- Identify appropriate tools used for troubleshooting and repairing ptinter scanner problems.
4.4 Perform preventative maintennance of printers and scanners
- Perform scheduled maintennance according to vendor guidelines.
- Ensure a suitable environment
- Use recommended supplies.
5.0 Networks
5,1 Identify the fundamental priciples of networks
- Identify names, purposes and characteristics of basic network protocols and terminologies - ISP, TCP/IP,
IPX/SPX, NETBUI ?NETBIOS, SMTP, IMAP, HTML, HTTP, HTTPS, SSL, Telnet, FTP and DNS.
- Identify names, purposes and characteristics of technologies for establishing connectivity - Dial-up, Braodband,
ISDN, 802.11, LAN / WAN, Infrared, Bluetooth, Cellular and VoIP.
5.2 Install, configure, optimize and upgrade networks
- Install and configure browsers.
- Establish network connectivity.
- Demonstrate the ability to share network resources.
5.3 Use tools and diagnostic procedures to troubleshoot network problems
- Identify names, purposes and characteristics of tools - IPCONFIG, PING, TRACERT, NSLOOK, cable testing.
- Diagnose and troubleshoot basic network issues - Driveers, protocol configuration, permissions, firewall configuration and electrical interference.
5.4 Perform preventative maintennance of networks including securing and protecting network cabling.
6.0 Security
6.1 Identify the fundamentals and principles of security
- Identify the purposes and characteristics of access control - groups, admin, user, guest.
- Identify the purpose and characteristics of auditing and event logging
6.2 Install, configure, upgrade and optimize security
- Install and configure software, wireless and data security - Authentication, software firewalls, wireless client
configuration, data access, files systems and unused wireless connections.
6.3 Identify tools, diagnostic procedures and troubleshooting techniques for security.
- Diagnose and troubleshoot software and data security issues - Software firewall, wireless client configuration issues, Encryption and data access issues.
6.4 Perform preventative maintennance for security
- Recognize social engineering and address social engineering situations.
7.0 A+ Saftey and Environmental Issues
7.1 Identify potential hazzards and property safety procedures including power supply, display devices and environmet.
8.0 Communications and Professionalism
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues.
8.2 Use job related professional behavior including notation of privacy, confidentiality and respect for the customer and
customer's property training.
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