CompTIA A+ Practical Application (2009 Edition)
Exam Number: 220-702
Introduction
I n order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+
Essentials, exam number 220-701. Objectives for the CompTIA A+ Essentials examination are available at
www.comptia.org. The CompTIA A+ 220-702 exam, Practical Application, is the second exam required in order
for CompTIA A+ certification candidates to complete their certification in the 2009 Edition of CompTIA A+.
The CompTIA A+ Practical Application exam measures the necessary competencies for an entry-level IT
professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required
to install, configure, upgrade, and maintain PC workstations, the Windows OS
and SOHO networks. The successful
candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network
connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the
role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support
technician, etc. Ideally, the CompTIA A+ Practical Application candidate has already passed the CompTIA A+
Essentials examination.
CompTIA A+ is ISO 17024 Accredited (Personnel Certification Accreditation) and, as such, undergoes regular
reviews and updates to the exam objectives. The following CompTIA A+ Practical Application objectives reflect
the subject areas in the 2009 Edition of this exam, and result from subject matter expert workshops and industrywide
survey results regarding the skills and knowledge required of an entry-level IT professional with some handson
experience. The percentages in this document represent the relative importance of the subject areas (domains) in
the associated body of knowledge, and together establish the foundation for an entry-level IT professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example topics and
concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the
content of this examination.
Candidates are encouraged to use this document to guide their studies. The contents of the examination blueprint
help prioritize topics and provide a guide of what to expect on the CompTIA A+ Practical Application exam. The
table below lists the domains measured by this examination and the extent to which they are represented. The
CompTIA A+ Practical Application (2009 Edition) exam is based on these objectives.
Domain Percentage of Examination
1.0 Hardware 38%
2.0 Operating Systems 34%
3.0 Networking 15%
4.0 Security 13%
Total 100%
**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other examples of
technologies, processes or tasks pertaining to each objective may also be included on the exam although not listed or covered in
this objectives document.
CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our exams are current and the
security of the questions is protected. When necessary, we will publish updated exams based on existing exam objectives. Please
know that all related exam preparation materials will still be valid.
CompTIA A+ 220-702 Objectives 2 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
1.0 Hardware
1.1 Given a scenario, install, configure and maintain personal computer components
• Storage devices
o HDD
SATA
PATA
Solid state
o FDD
o Optical drives
CD / DVD / RW / Blu-Ray
o Removable
o External
• Motherboards
o Jumper settings
o CMOS battery
o Advanced BIOS settings
o Bus speeds
o Chipsets
o Firmware updates
o Socket types
o Expansion slots
o Memory slots
o Front panel connectors
o I/O ports
Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC,
modem, PS/2)
• Power supplies
o Wattages and capacity
o Connector types and quantity
o Output voltage
• Processors
o Socket types
o Speed
o Number of cores
o Power consumption
o Cache
o Front side bus
o 32bit vs. 64bit
• Memory
• Adapter cards
o Graphics cards
o Sound cards
o Storage controllers
RAID cards (RAID array – levels 0,1,5)
eSATA cards
o I/O cards
Firewire
USB
Parallel
Serial
o Wired and wireless network cards
o Capture cards (TV, video)
CompTIA A+ 220-702 Objectives 3 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
o Media reader
• Cooling systems
o Heat sinks
o Thermal compound
o CPU fans
o Case fans
1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer
components
• Storage devices
o HDD
SATA
PATA
Solid state
o FDD
o Optical drives
CD / DVD / RW / Blu-Ray
o Removable
o External
• Motherboards
o Jumper settings
o CMOS battery
o Advanced BIOS settings
o Bus speeds
o Chipsets
o Firmware updates
o Socket types
o Expansion slots
o Memory slots
o Front panel connectors
o I/O ports
Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC,
modem, PS/2)
• Power supplies
o Wattages and capacity
o Connector types and quantity
o Output voltage
• Processors
o Socket types
o Speed
o Number of cores
o Power consumption
o Cache
o Front side bus
o 32bit vs. 64bit
• Memory
• Adapter cards
o Graphics cards - memory
o Sound cards
o Storage controllers
RAID cards
eSATA cards
o I/O cards
CompTIA A+ 220-702 Objectives 4 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
Firewire
USB
Parallel
Serial
o Wired and wireless network cards
o Capture cards (TV, video)
o Media reader
• Cooling systems
o Heat sinks
o Thermal compound
o CPU fans
o Case fans
1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop
components
• Components of the LCD including inverter, screen and video card
• Hard drive and memory
• Disassemble processes for proper re-assembly
o Document and label cable and screw locations
o Organize parts
o Refer to manufacturer documentation
o Use appropriate hand tools
• Recognize internal laptop expansion slot types
• Upgrade wireless cards and video card
• Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS
battery, speakers
1.4 Given a scenario, select and use the following tools
• Multimeter
• Power supply tester
• Specialty hardware / tools
• Cable testers
• Loop back plugs
• Anti-static pad and wrist strap
• Extension magnet
1.5 Given a scenario, detect and resolve common printer issues
• Symptoms
o Paper jams
o Blank paper
o Error codes
o Out of memory error
o Lines and smearing
o Garbage printout
o Ghosted image
o No connectivity
• Issue resolution
o Replace fuser
o Replace drum
o Clear paper jam
o Power cycle
CompTIA A+ 220-702 Objectives 5 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
o Install maintenance kit (reset page count)
o Set IP on printer
o Clean printer
2.0 Operating Systems - unless otherwise noted, operating systems referred to within include
Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista
Home, Home Premium, Business and Ultimate.
2.1 Select the appropriate commands and options to troubleshoot and resolve problems
• MSCONFIG
• DIR
• CHKDSK (/f /r)
• EDIT
• COPY (/a /v /y)
• XCOPY
• FORMAT
• IPCONFIG (/all /release /renew)
• PING (-t –l)
• MD / CD / RD
• NET
• TRACERT
• NSLOOKUP
• [command name] /?
• SFC
2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and
Vista)
• User file locations
• System file locations
• Fonts
• Temporary files
• Program files
• Offline files and folders
2.3 Given a scenario, select and use system utilities / tools and evaluate the results
• Disk management tools
o DEFRAG
o NTBACKUP
o Check Disk
• Disk Manager
o Active, primary, extended and logical partitions
o Mount points
o Mounting a drive
o FAT32 and NTFS
o Drive status
Foreign drive
Healthy
Formatting
Active unallocated
Failed
Dynamic
Offline
CompTIA A+ 220-702 Objectives 6 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
Online
• System monitor
• Administrative tools
o Event Viewer
o Computer Management
o Services
o Performance Monitor
• Devices Manager
o Enable
o Disable
o Warnings
o Indicators
• Task Manager
o Process list
o Resource usage
o Process priority
o Termination
• System Information
• System restore
• Remote Desktop Protocol (Remote Desktop / Remote Assistance)
• Task Scheduler
• Regional settings and language settings
2.4 Evaluate and resolve common issues
• Operational Problems
o Windows specific printing problems
Print spool stalled
Incorrect / incompatible driver / form printing
o Auto-restart errors
o Bluescreen error
o System lock-up
o Devices drivers failure (input / output devices)
o Application install, start or load failure
o Service fails to start
• Error Messages and Conditions
o Boot
Invalid boot disk
Inaccessible boot drive
Missing NTLDR
o Startup
Device / service failed to start
Device / program in registry not found
o Event viewer (errors in the event log)
o System Performance and Optimization
Aero settings
Indexing settings
UAC
Side bar settings
Startup file maintenance
Background processes
3.0 Networking
CompTIA A+ 220-702 Objectives 7 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
3.1 Troubleshoot client-side connectivity issues using appropriate tools
• TCP/IP settings
o Gateway
o Subnet mask
o DNS
o DHCP (dynamic vs.static)
o NAT (private and public)
• Characteristics of TCP/IP
o Loopback addresses
o Automatic IP addressing
• Mail protocol settings
o SMTP
o IMAP
o POP
• FTP settings
o Ports
o IP addresses
o Exceptions
o Programs
• Proxy settings
o Ports
o IP addresses
o Exceptions
o Programs
• Tools (use and interpret results)
o Ping
o Tracert
o Nslookup
o Netstat
o Net use
o Net /?
o Ipconfig
o telnet
o SSH
• Secure connection protocols
o SSH
o HTTPS
• Firewall settings
o Open and closed ports
o Program filters
3.2 Install and configure a small office home office (SOHO) network
• Connection types
o Dial-up
o Broadband
DSL
Cable
Satellite
ISDN
o Wireless
All 802.11
WEP
WPA
CompTIA A+ 220-702 Objectives 8 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
SSID
MAC filtering
DHCP settings
o Routers / Access Points
Disable DHCP
Use static IP
Change SSID from default
Disable SSID broadcast
MAC filtering
Change default username and password
Update firmware
Firewall
o LAN (10/100/1000BaseT, Speeds)
o Bluetooth (1.0 vs. 2.0)
o Cellular
o Basic VoIP (consumer applications)
• Basics of hardware and software firewall configuration
o Port assignment / setting up rules (exceptions)
o Port forwarding / port triggering
• Physical installation
o Wireless router placement
o Cable length
4.0 Security
4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
• Use antivirus software
• Identify malware symptoms
• Quarantine infected systems
• Research malware types, symptoms and solutions (virus encyclopedias)
• Remediate infected systems
• Update antivirus software
o Signature and engine updates
o Automatic vs. manual
• Schedule scans
• Repair boot blocks
• Scan and removal techniques
o Safe mode
o Boot environment
• Educate end user
4.2 Implement security and troubleshoot common issues
• Operating systems
o Local users and groups: Administrator, Power Users, Guest, Users
o Vista User Access Control (UAC)
o NTFS vs. Share persmissions
Allow vs. deny
Difference between moving and copying folders and files
File attributes
o Shared files and folders
Administrative shares vs. local shares
Permission propogation
Inheritance
CompTIA A+ 220-702 Objectives 9 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
o System files and folders
o Encryption (Bitlocker, EFS)
o User authentication
• System
o BIOS security
Drive lock
Passwords
Intrusion detection
TPM
CompTIA A+ Acronyms
Introduction
The following is a list of acronyms which appear on the CompTIA A+ exams. Candidates are encouraged to review
the complete list and attain a working knowledge of all listed acronyms as a part of a comprehensive exam
preparation program.
ACRONYM SPELLED OUT
AC alternating current
ACPI advanced configuration and power interface
ACT activity
ADF automatic document feeder
ADSL asymmetrical digital subscriber line
AGP accelerated graphics port
AMD advanced micro devices
APIPA automatic private internet protocol addressing
APM advanced power management
ARP address resolution protocol
ASR automated system recovery
AT advanced technology
ATA advanced technology attachment
ATAPI advanced technology attachment packet interface
ATM asynchronous transfer mode
ATX advanced technology extended
BHO browser helper object
BIOS basic input/output system
BNC Bayonet-Neill-Concelman or British Naval Connector
BTX balanced technology extended
CD compact disc
CD-ROM compact disc-read-only memory
CD-RW compact disc-rewritable
CDFS compact disc file system
CFS Central File System, Common File System, Command File System
CompTIA A+ 220-702 Objectives 10 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
CMOS complementary metal-oxide semiconductor
COMx communication port (x=port number)
CPU central processing unit
CRT cathode-ray tube
DAC discretionary access control
DB-25 serial communications D-shell connector, 25 pins
DB-9 9 pin D shell connector
DC direct current
DDOS distributed denial of service
DDR double data-rate
DDR RAM double data-rate random access memory
DDR SDRAM double data-rate synchronous dynamic random access memory
DFS distributed file system
DHCP dynamic host configuration protocol
DIMM dual inline memory module
DIN Deutsche Industrie Norm
DIP dual inline package
DLT digital linear tape
DLP digital light processing
DMA direct memory access
DMZ demilitarized zone
DNS domain name service or domain name server
DOS denial of service
DPMS display power management signaling
DRAM dynamic random access memory
DSL digital subscriber line
DVD digital video disc or digital versatile disc
DVD-RAM digital video disc-random access memory
DVD-ROM digital video disc-read only memory
DVD-R digital video disc-recordable
DVD-RW digital video disc-rewritable
DVI digital visual interface
ECC error correction code
ECP extended capabilities port
EEPROM electrically erasable programmable read-only memory
EFS encrypting file system
EIDE enhanced integrated drive electronics
EMI electromagnetic interference
EMP electromagnetic pulse
EPROM erasable programmable read-only memory
EPP enhanced parallel port
ERD emergency repair disk
ESD electrostatic discharge
CompTIA A+ 220-702 Objectives 11 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
EVGA extended video graphics adapter/array
EVDO evolution data optimized or evolution data only
FAT file allocation table
FAT12 12-bit file allocation table
FAT16 16-bit file allocation table
FAT32 32-bit file allocation table
FDD floppy disk drive
Fn Function (referring to the function key on a laptop)
FPM fast page-mode
FRU field replaceable unit
FSB Front Side Bus
FTP file transfer protocol
FQDN fully qualified domain name
Gb gigabit
GB gigabyte
GDI graphics device interface
GHz gigahertz
GUI graphical user interface
GPS global positioning system
GSM global system for mobile communications
HAL hardware abstraction layer
HCL hardware compatibility list
HDD hard disk drive
HDMi high definition media interface
HPFS high performance file system
HTML hypertext markup language
HTTP hypertext transfer protocol
HTTPS hypertext transfer protocol over secure sockets layer
I/O input/output
ICMP internet control message protocol
ICR intelligent character recognition
IDE integrated drive electronics
IDS Intrusion Detection System
IEEE Institute of Electrical and Electronics Engineers
IIS Internet Information Services
IMAP internet mail access protocol
IP internet protocol
IPCONFIG internet protocol configuration
IPP internet printing protocol
IPSEC internet protocol security
IPX internetwork packet exchange
IPX/SPX internetwork packet exchange/sequenced packet exchange
IR infrared
CompTIA A+ 220-702 Objectives 12 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
IrDA Infrared Data Association
IRQ interrupt request
ISA industry standard architecture
ISDN integrated services digital network
ISO Industry Standards Organization
ISP internet service provider
JBOD just a bunch of disks
Kb kilobit
KB Kilobyte or knowledge base
LAN local area network
LBA logical block addressing
LC Lucent connector
LCD liquid crystal display
LDAP lightweight directory access protocol
LED light emitting diode
Li-on lithium-ion
LPD/LPR line printer daemon / line printer remote
LPT line printer terminal
LPT1 line printer terminal 1
LVD low voltage differential
MAC media access control / mandatory access control
MAPI messaging application programming interface
MAU media access unit, media attachment unit
Mb megabit
MB megabyte
MBR master boot record
MBSA Microsoft Baseline Security Analyzer
MFD multi-function device
MFP multi-function product
MHz megahertz
MicroDIMM micro dual inline memory module
MIDI musical instrument digital interface
MIME multipurpose internet mail extension
MLI multiple link interface
MMC Microsoft management console
MMX multimedia extensions
MP3 Moving Picture Experts Group Layer 3 Audio
MP4 Moving Picture Experts Group Layer 4
MPEG Moving Picture Experts Group
MSCONFIG Microsoft configuration
MSDS material safety data sheet
MUI multilingual user interface
NAC network access control
CompTIA A+ 220-702 Objectives 13 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
NAS network-attached storage
NAT network address translation
NetBIOS networked basic input/output system
NetBEUI networked basic input/output system extended user interface
NIC network interface card
NiCd nickel cadmium
NiMH nickel metal hydride
NLX new low-profile extended
NNTP network news transfer protocol
NTFS new technology file system
NTLDR new technology loader
NTP network time protocol
OCR optical character recognition
ODBC open database connectivity
OEM original equipment manufacturer
OS operating system
PAN personal area network
PATA parallel advanced technology attachment
PC personal computer
PCI peripheral component interconnect
PCIe peripheral component interconnect express
PCIX peripheral component interconnect extended
PCL printer control language
PCMCIA Personal Computer Memory Card International Association
PDA personal digital assistant
PGA pin grid array
PGA2 pin grid array 2
PIN personal identification number
PKI public key infrastructure
PnP plug and play
POP3 post office protocol 3
POST power-on self test
POTS plain old telephone service
PPP point-to-point protocol
PPTP point-to-point tunneling protocol
PRI primary rate interface
PROM programmable read-only memory
PS/2 personal system/2 connector
PSTN public switched telephone network
PSU power supply unit
PVC permanent virtual circuit
PXE preboot execution environment
QoS quality of service
CompTIA A+ 220-702 Objectives 14 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
RAID redundant array of independent (or inexpensive) discs
RAM random access memory
RAS remote access service
RDRAM RAMBUS dynamic random access memory
RF radio frequency
RFI radio frequency interference
RGB red green blue
RIMM RAMBUS inline memory module
RIP routing information protocol
RIS remote installation service
RISC reduced instruction set computer
RJ registered jack
RJ-11 registered jack function 11
RJ-45 registered jack function 45
RMA returned materials authorization
ROM read only memory
RS-232 or RS-232C recommended standard 232
RTC real-time clock
SAN storage area network
SATA serial advanced technology attachment
SC subscription channel
SCP secure copy protection
SCSI small computer system interface
SCSI ID small computer system interface identifier
SD card secure digital card
SDRAM synchronous dynamic random access memory
SEC single edge connector
SFC system file checker
SGRAM synchronous graphics random access memory
SIMM single inline memory module
SLI scalable link interface or system level integration or scanline interleave mode
S.M.A.R.T. self-monitoring, analysis, and reporting technology
SMB server message block or small to midsize business
SMTP simple mail transport protocol
SNMP simple network management protocol
SoDIMM small outline dual inline memory module
SOHO small office/home office
SP service pack
SP1 service pack 1
SP2 service pack 2
SP3 service pack 3
SP4 service pack 4
SPDIF Sony-Philips digital interface format
CompTIA A+ 220-702 Objectives 15 of 16
Copyright 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-702 Objectives are subject to change without notice.
SPGA staggered pin grid array
SPX sequenced package exchange
SRAM static random access memory
SSH secure shell
SSID service set identifier
SSL secure sockets layer
ST straight tip
STP shielded twisted pair
SVGA super video graphics array
SXGA super extended graphics array
TB terabyte
TCP transmission control protocol
TCP/IP transmission control protocol/internet protocol
TDR time domain reflectometer
TFTP trivial file transfer protocol
UAC User Access Control
UART universal asynchronous receiver transmitter
UDF user defined functions or universal disk format or universal data format
UDMA ultra direct memory access
UDP user datagram protocol
UNC universal naming convention
UPS uninterruptible power supply
URL uniform resource locator
USB universal serial bus
USMT user state migration tool
UTP unshielded twisted pair
UXGA ultra extended graphics array
VESA Video Electronics Standards Association
VFAT virtual file allocation table
VGA video graphics array
VoIP voice over internet protocol
VPN virtual private network
VRAM video random access memory
WAN wide area network
WAP wireless application protocol
WEP wired equivalent privacy
WIFI wireless fidelity
WINS windows internet name service
WLAN wireless local area network
WPA wireless protected access
WUXGA wide ultra extended graphics array
XGA extended graphics array
ZIF zero-insertion-force
|
