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A+ Certification Training Self Study Course
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 Online Classes A+, Network+ and MCSE
 A+ CERTIFICATION TRAINING KIT
for New A+ 2001 Exam Certifications
Save $100.00 Order Now !
Reg. $595.00  $495.0
- Eleven (11) interactive CD-ROMs or Videos
- Two (2) workbooks
- Simulated test quizzer
- PC Diagnostic hardware (PC Sentry Kit) ($219.95 value FREE!)
- and software
Most A+ Certification Training courses provide the theory of PC hardware repairs
on videos or CD-ROMS. Our course gives you actual experience with the use of the PC Sentry kit with its diagnostic board and software.
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A+ Certification Training Kit Special
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atrain
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$495.00
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A+ Certification Training Kit With MCP Microsoft 2000 Server Training Kit
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atrainm
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$895.00
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We Guarantee you pass**
**Guaranteed to pass or your money back. Student must provide proof of failing a current CompTIA A+ exam more than once
with documentation of practice test score above 95% on our practice A+ exam questions with returned training course within 60 days of purchase.
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What is A+ Certification?
A+ Certification is an industry recognized credential that certifies the competency of PC Service
Specialists. It is sponsored by the Computing Technology Industry Association (CompTIA) and tests are administered by Sylvan Prometric. The program is backed by over 50 Major computer
hardware and software manufacturers, vendors, distributors, resellers, and publications. A+ Certification provides a wealth of benefits to any person seeking a job in the computer industry!
Who May Take the Test?
A+ Certification is open to anyone who wants to take the tests. No specific requirements are
necessary except payment of the fee. Individuals may retake the test modules as often as they like, but the Core and the Specialty Exams must be passed within 90 calendar days of each
other in order for and individual to become certified.
Advance Your Career!
Whether you are considering entering the computer industry or considering advancing your
career, the A-Plus certification is a must! Being good at your job is not enough! A-Plus certifies the abilities of PC Service Specialists and will help you achieve the earnings you are worth.
Pre-requirement for anyone interested in MCSE certification training.
A+ Certification is Required in the Corporate World!
COMPAQ, Hewlett-Packard, Apple, IBM, Minolta, and Toshiba either require or recommend their
personnel and service centers become certified.
A+ Test Requirements
To gain your A+ certification you must pass two exams: the "Core" Exam and a "Speciality"
operating system exam. The Specialty exam covers Windows/DOS. Our interactive self study program provide you with ALL the knowledge necessary to master the A+ Exams.
CompTIA TEST OBJECTIVES
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Core Module:
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% of Examination
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Domain 1.0 Installation, Configuration & Upgrading
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30%
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Domain 2.0 Diagnosing and Troubleshooting
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30%
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Domain 3.0 Preventive Maintenance
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5%
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Domain 4.0 Motherboard, Processors, Memory
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15%
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Domain 5.0 Printers
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10%
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Domain 7.0 Basic Networking
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10%
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Windows Modules/DOS Exam
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Domain 1.0 OS Fundamentals
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30%
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Domain 2.0 Installation,Configuration and Upgrading
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15%
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Domain 3.0 Diagnosing and Troubleshooting
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40%
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Domain 4.0 Networks
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15%
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Training covers the following material.
A+ Certification Core Module:
Domain 1.0 Installation, Configuration, and Upgrading
This domain requires the knowledge and skills to identify, install, configure, and
upgrade microcomputer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules.
Elements include ability to identify and configure IRQ's, DMA's, I/O addresses, and set switches and jumpers.
1.1 - Identify basic terms, concepts, and functions of system modules, including how each module should work during normal operation:
System board - Power supply - Processor/CPU - Memory - Storage devices - Monitor - Modem - Input devices - Output devices - BIOS CMOS
1.2 - Identify basic procedures for adding and removing field replaceable modules:
System board - Power supply - Processor/CPU - Memory - Storage devices - Monitor - Modem -
Input devices - Output devices. Portable system components covering Digital Cameras, Pointing Devices, PC Cards and DC Controllers.
1.3 - Identify available IRQs, DMA's, and I/0 addresses and procedures for configuring them for device installation, including identifying switch and jumper settings:
Standard IRQ settings - Differences between jumpers and switches - Locating and setting switches/jumpers - Modems Sound Cards - Network Cards, Hexidecimal/Addresses,USB Ports and Infrared Ports..
1.4 - Identify common peripheral ports, associated cabling, and their connectors:
Cable types - Cable orientation - Cable and connector location - internal/external - Serial versus
parallel - Pin connections - Cable handling/routing - Examples of types of connectors. DB9 - DB25 - RJ11 - RJ14 - RJ45 - PS2/MINI-DIN, BNC, USB and IEEE 1394..
1.5 - Identify proper procedures for installing and configuring IDE/EIDE devices:
Master/slave - Devices per channel, Primary/Secondary..
1.6 - Identify proper procedures for installing and configuring SCSI devices:
Address/Termination conflicts Cabling Types (example: regular, wide, ultra-wide) - Power supply
Internal versus external - Switch and jumper settings and Expansion Slots
1.7 - Identify proper procedures for installing and configuring peripheral devices:
Monitor/Video Card - Modem - Storage devices - Associated drivers, USB peripherals,IEEE1284,
IEEE 1394, Portable-Docking Stations, PC Crads, Port Replicators and Infrared Devices..
1.8 - Identifying Hardware Methods of Upgrading system performance and procedures for replacing basic subsystems components:
Memory, Hard Drives, CPU, Upgrading BIOS, when to upgrade, battery, Types I, II, and III Cards.
Domain 2.0 Diagnosing and Troubleshooting
This domain requires the ability to apply knowledge relating to diagnosing and
troubleshooting common module problems and system malfunctions. This includes knowledge of the symptoms relating to common problems.
2.1 - Identify common symptoms & problems associated with each module and how to troubleshoot and isolate the problems:
Processor/Memory symptoms - Keyboards/Mouse/Track Ball/Pen/Microphones/Touch Pad - Floppy drive failures - Parallel Ports/scanners/tape drives - Hard Drives - Sound Card/Audio
Monitor/Video - Modems - BIOS - Power supply - Device drivers - POST - Audio/visual error codes-DVD-USB-NIC-CMOS-Cables-LArge LBA and troubleshooting tools.
2.2 - Identify basic troubleshooting procedures and good practices for eliciting problem symptoms from customers
Troubleshooting determination procedures - Determine whether hardware or software problem -
Gather information from user regarding, e.g., Customer Environment - Symptoms/Error Codes - Situation when the problem occurred.
Domain 3.0 Safety and Preventive Maintenance
This domain requires the knowledge of safety and preventive maintenance. With
regard to safety, it includes the potential hazards to personnel and equipment when working with lasers, high voltage equipment, ESD and items that require
special disposal procedures that comply with environmental guidelines. With regard to preventive maintenance, this includes knowledge of preventive
maintenance products, procedures, environmental hazards, and precautions when working on microcomputer systems.
3.1 - Identify the purpose of various types of preventive maintenance products and procedures, and when to use/perform them:
Liquid cleaning compounds - Types of materials to clean contacts and connections - Types of tools used for cleaning floppy drives: Head cleaning disk - Manufacturer guidelines -
Observations: identify wear and tear to determine need for maintenance - Vacuum out systems, power supplies, fans - Industry standards, normal use versus heavy use or environmental considerations.
3.2 - Identify procedures and devices for protecting against environmental hazards:
UPS (uninterruptible power supply), suppressors, noise filters, and plug strips - Determining the
signs of power issues - Proper methods of storage of components for future use. Potential Hazards and proper safety procedures related to Lasers. Special disposal procedures that may
apply with Environmental guidelines. Electric Static Discharge precautions and procedures.
3.3 - Identify the potential hazards and proper safety procedures relating to lasers and high voltage equipment:
Lasers ran cause blindness - High voltage equipment can cause electrocution, e.g., Power
supply - CRT.
Domain 4.0 Motherboard/Processors/Memory
This domain requires knowledge of specific terminology, facts, ways and means
of dealing with classifications categories and principles of motherboards, processors, and memory in microcomputer systems.
4.1 - Distinguish between the popular CPU chips in terms of their basic characteristics:
Popular CPU chips:
Intel, AMD and Cyrix
Characteristics:
Physical size - Voltage - Speeds - Heat sink and cooling fan requirements - On board cache or not - Sockets - Number of pins. SEC
4.2 - Identify the categories of RAM (Random Access Memory) terminology, their locations, and physical characteristics:
Terminology:
EDO RAM (Extended Data Output RAM) - DRAM (Dynamic Random Access Memory) - SRAM (Static RAM) -VRAM (Video RAM) - WRAM (Windows Accelerator Card RAM), RIMM,
Locations and physical characteristics:
Memory bank - Memory chips (8, 16, and 32 bit) - SIMMS (Single In-line Memory Module) - DIMMS (Dual In- line Memory Module) Parity chips versus non-parity chips.
4.3 - Identify the most popular type of motherboards, their components, and their architecture (e.g., bus structures and power supplies):
Types of motherboards:
-AT (Full and Baby) - ATX
Components:
Communication ports - CMOS, SIMM AND DIMM Processor Sockets - External Cache Memory (Level 2) - ROM - Bus Architecture - ISA - EISA - PCI -USB- VESA local bus (VL-BUS) - PC
Card (PCMCIA) Basic compatibility guidelines.
4.4 - Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor), what it contains and how to change Its basic parameters:
Example Basic CMOS Settings:
Printer parallel port - Uni/bi-directional, disable/enable, ECP, EPP com/serial port - memory address, interrupt request, disable hard drive - size and drive type - floppy drive enable/disable
drive or boot, speed, density - boot sequence - memory parity, non-parity - network interface card - date/time - passwords.
Domain 5.0 Printers
This domain requires knowledge of basic types of printers, basic concepts,
printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems.
5.1 - Identify basic concepts, printer operations, printer components, and field replaceable units in primary printer types.
Types of Printers:
Laser - Ink jet - Dot Matrix - Paper feeder mechanisms - Common Field Replaceable Units (FRUs) for printers include:
Primary Power Supply Boards or Assemblies - High Voltage Power Supplies System (or
Main Logic) Boards - Sub Logic Boards - Motors (main drive, paper feed, transport, etc.) - Fusers - Rollers - Sensors Switches - Cables - Printheads/laser devices - ROM SIMMs -
EPROMs - Operator Panels - Gear Packs-USB-Infared.
5.2 - Identify care and service techniques and common problems with primary printer types:
Feed and output - Paper jam, Print quality.
5.3 - Identify the types of printer connections and configurations:
Parallel - Serial - Network
Domain 6.0 Basic Networking
This domain requires knowledge of basic network concepts and terminology,
ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked.
6.1 - Identify basic networking concepts, including how a network works:
Network access, Protocol Network Interface Cards - Cabling - Twisted Pair, Coaxial, Fiber Optic - Ways to network a PC.
6.2 - Identify procedures for swapping and configuring network interface cards.
6.3 - Identify ramifications of repairs on the network:
Reduced bandwidth - Loss of data Network slowdown
A+ Certification Windows Module:
Domain 1.0 Function, Structure, Operation and File Management
This domain requires knowledge of DOS, Windows 3.x, and Windows 95
operating systems in terms of its functions and structure, for managing files and directories, and running programs. It also includes navigating through the
operating system from DOS command line prompts and Windows procedures for accessing and retrieving Information.
1.1 - Identify the operating system's functions, structure, and major system files:
Major Operating Systems, Creating Folders and Checking version, Control Panel,My Computer
and Explorer. Contrasts between Windows 9X and Windows 2000. Windows 9X IO.SYS-BOOT.INI-WIND.COM-MSDOS.SYS-AUTOEXEC.BAT-CONFIG.SYS-Command Line
Prompt. Memory Management-Conventional-Extended/Upper Memory-High Memory-Virtual Memory-HIMEM.SYS-EMM386.exe-REGEDIT.exe-SYSEDIT-SETVER.EXE-System.DAT-MSCO NFIG-DOSSTART.BAT-SYSTEM.INI. Windows 2000- Computer
Management-BOOT.INI-REGEDT32-REGEDIT-RUN CMD-NTLDR-NTDETECT.COM and NTBOOTDD.SYS.
1.2 - Identify ways to navigate the operating system and how to get to needed technical information
Procedures (e.g., menu or icon driven) for navigating through Windows to perform such things as
locating, accessing and retrieving information - Procedures for navigating through the Windows 9x and 2000 operating system, accessing, and retrieving information - File Attributes, File
Naming, Partitioning- FAT 16,32 NTFS5, NTFS4 and HPFS. Windows based Utilities-ScanDisk, Device Manager, MSCONFIG.EXE, ATTRIB.EXE, REGEDIT.EXE, REGEDIT32.EXE,
DEFRAG.SYS, SCANREG, EDIT.COM. WSCRIPT.EXE, HWINFO.EXE, ASD.EXE and Fdisk.exe,
Domain 2.0 Installation, Configuration and Upgrading
This domain requires knowledge of installing, configuring and upgrading
Windows 9x, and Windows 2000. This includes knowledge of system boot sequences.
2.1 - Identify the procedures for installing Windows 9X and Windows 2000, and bringing the software to a basic operational level:
Partition - Format drive - Run appropriate set up utility - Loading drivers.
2.2 - Identify steps to perform an operating system upgrade:
Upgrading from Win95 to Windows 98 - Upgrading from Windows NT to Windows 2000, Replacing Windows 9x with Windows 2000, Dual Booting Windows9x/Windows NT/Windows 2000 ; Loading drivers.
2.3 - Identify the basic system boot sequences for Windows 9x and Windows 2000, and alternative ways to boot the system software:
Booting a system from floppy, hard drive Strategies to be used - Safe mode-Startup Disk-MS-DOS mode-NTLDR-ERD and Files required to boot.
2.4 - Identify procedures for loading/adding and configuring application device drivers and the necessary software for certain devices.
Windows 9X Plug and Play and Windows 2000. Identifying the procedures for installing and launching typical Windows and non-Windows applications. Setup default printers, Installing/Spool setting and Network Printing.
Domain 3.0 Diagnosing and Troubleshooting
This domain requires the ability to apply knowledge to diagnose and troubleshoot
common problems relating to Windows 9x and Windows 2000. This includes understanding normal operation and symptoms relating to common problems.
3.1 - Recognize and interpret the meaning of common error codes, startup messages, and icons from the boot sequence for Windows 9x, and Windows 2000.
Safe Mode- - no operating system found- - Error in CONFIG.SYS line XX - Bad or missing Command.com - Himem.sys not loaded - Missing or corrupt Himem.sys - SCSI - Swap File -
NT Boot Issue - Dr. Watson - Failure to start GUI - Windows Protection.
3.2 - Recognizing common problems and determine how to resolve them.
Eliciting problem symptoms from customers, troubleshooting Windows-Specific printing problems, Illegal Operation, General Protection Faults, System Lock up, Application will not start
or load, TSR, Applications won't install, Network Connections or Viruses.
Domain 5.0 Networks
This A+ domain requires knowledge of network capabilities of Windows, and
how to connect to network including what the Internet is about, its capabilities, basic concepts relating to Internet access and generic procedures for system setup.
4.1 - Identify the networking capabilities of Windows including procedures for connecting to the network:
Protocols, IPCONFIG.EXE, WINIPCFG.EXE, sharing disk drives, Sharing printers, Network
Types and Cards, Installing and Configuring Browsers and Configuring OS for Network Connections..
4.2 - Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access:
Downloading - E-mail - HTML - HTTP - FTP -TCP/IP- IPX/SPC- NetBUI- Ping.exe- Tracert.exe- NSLOOKUP.EXE- Domain Names (Web-sites) - ISP - Dial-up access - Configuring modem - Configuring browser - E-mail set up.
The straightforward, compact nature of this series addresses all of the CompTIA objectives and will give you the understanding you need to prepare for A+ Certification. It is filled with
demonstrations highlighting PC techniques that will teach you how to properly maintain and upgrade computers. Our course includes computer based training!
Meet the Expert!
Frank Jewett is one of our most dynamic instructors who brings years of experience to his
upbeat training style. As a certified A+ Instructor, Microsoft MCSE and MCT, Frank is one of the most sought after instructors in North and South America. He is a recognized industry expert
with years of computer sales, support and training experience.
Diagnostic Hardware and Software
Your training continues with our PC Sentry Diagnostic Hardware and ExpertCheck Diagnostic Software, the preferred choice of PC repair shops throughout the U.S
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PC Sentry Check Kit
Debugs Dead PC's FAST!
This kit is the perfect tool for the novice, beginner technician or engineer, for PC Diagnostics and
troubleshooting hardware. Comes complete with PC Sentry Board, ExpertCheck Software and Loopback Plugs Set.
ExpertCheck Diagnostic Software. Used by many PC Repair Shops.
Provides access to system drive tables!
- Self-booting diskette!
- Built-in-low level disk formatting!
- Drive-controller diagnostics!
- Technical system data! Diskette read/write/seek tests!
- Extensive I/O-Port analysis!
- Extensive bade-and extended-Ram testing!
- CMOS configuration!
- Video-display test!
EXPERTCHECK is an easy to use computer software package that will quickly test and certify
your computer for proper operation. It gives you information about what is inside your computer. EXPERTCHECK is ideal for end users, computer retailers, service organizations, and
professional technicians, and it is the perfect diagnostic to bundle with computer systems before sale to customers.
Anyone servicing personal computers in the multivendor environment can now become an expert
in the their field, simply by using EXPERTCHECK. EXPERTCHECK was designed by
maintenance professionals for maintenance professionals, and has been field-tested on thousands of PCs. It gets right to the origin of your hardware problem and give you pertinent configuration information-fast.
THE PERFECT COMBINATION
EXPERTCHECK contains exactly the right mix of testing and information gathering for you to do
a good general checkouts of your computer. The end result: you get your testing done fast and you get the confidence that your system is or is not working okay.
FEATURE-RICH DIAGNOSTICS
The diagnostic test diskette contains basic certification software for testing your
computer. The tests run under DOS 2.x and later, and require 128K or less memory. Easy-to-use menu system operates as follows:
Utilizes less than 64K RAM (allows for complete relocation of diagnostic during memory
testing).
Operating system independent (DOS, OS/2 and UNIX machines).
Extensive memory testing (Tests both base and extended RAM Complete and thorough
testing of memory is critical in RAM intensive application such as OS/2 and Windows).
CMOS setup for AT-type machines (Only one program is needed to perform system setup
in the multivendor environment).
Multivendor capability (Technicians need only one diagnostic to troubleshoot a multitude of
machines).
Consistent menu and display methodology (EXPERTCHECK is easy to learn).
Developed internally for IT customer Engineers.
Continually enhanced (State of the art diagnostic field tested daily by our own CEs).
Supports PCs, XTs and ATs
EXPERTCHECK is part of the Uptime Edge from ITs collection of tools, services, and resources
designed to help keep your computer systems up and running. IT has been maintaining computer systems for over 25 years -- from simple, stand-alone systems to complex, open architecture networks at multiple locations.
EXPERTCHECK is a diagnostic tool that can give your entry-level technicians the capabilities of
senior service engineers. Its comprehensive software micro diagnostics are among the most powerful troubleshooting tools available today. EXPERTCHECK goes directly to the hardware
level for the system information it needs -- not the BIOS data area -- avoiding misleading or inaccurate data.
Simply put, EXPERTCHECK is a technical level diagnostic designed to diagnose and resolve PC
hardware problems in multi vendor environments. The system summary provides you with detailed information on system configuration. You'll know you're getting reliable information too,
because over the years hundreds of IT systems engineers have depend on these diagnostic tools. .
Join the following companies who used CDi for their A+ Training
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Akron Board of Education
Ben & Jerry's Ice Cream
Century 21
College of Caledonia
Cuesta College
Dept of Veterans' Affair
Ehitex |
FSD 45 Freeport School
Lucent Technologies
National Weather Service
Social Security Administration
School District of Waupaca
Tandy Information System |
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A+ Certification Training Kit Special
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atrain
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$495.00
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A+ Certification Training Kit With MCP Microsoft 2000 Server Training Kit
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atrainm
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$895.00
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Ask about our Network License for Schools and Corporate training
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A+ Training Kit Interactive CD-ROMS, Workbooks and Quizzers without Diagnostic Hardware & Software Available -- Call for Pricing.
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