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A+ Certification CBT Training Interactive CD-ROM
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 Online Classes A+, Network+ and MCSE
A+ Certification CBT Training Kit - Interactive CD-ROM |
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Set of All 11 A+ Certification MultiMedia
CD-ROMs with A+ Training Manuals
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kyapma
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$399.95
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Training Videos and CD-ROMS covers A+ 2001 exam (Window 98 & 2000).
Core Module:
Domain 1.0 Installation, Configuration, and Upgrading
This domain requires the knowledge and skills to identify, install, configure, and upgrade microcomputer modules and peripherals, following established basic
procedures for system assembly and disassembly of field replaceable modules. Elements include ability to identify and configure IRQ's, DMA's, I/O addresses, and set switches and jumpers.
1.1 - Identify basic terms, concepts, and functions of system modules, including how each module should work during normal operation:
System board - Power supply - Processor/CPU - Memory - Storage devices - Monitor - Modem - Input devices - Output devices - BIOS CMOS
1.2 - Identify basic procedures for adding and removing field replaceable modules:
System board - Power supply - Processor/CPU - Memory - Storage devices - Monitor -
Modem - Input devices - Output devices. Portable system components covering Digital Cameras, Pointing Devices, PC Cards and DC Controllers.
1.3 - Identify available IRQs, DMA's, and I/0 addresses and procedures for configuring them for device installation, including identifying switch and jumper settings:
Standard IRQ settings - Differences between jumpers and switches - Locating and setting switches/jumpers - Modems Sound Cards - Network Cards, Hexidecimal/Addresses,USB Ports and Infrared Ports..
1.4 - Identify common peripheral ports, associated cabling, and their connectors:
Cable types - Cable orientation - Cable and connector location - internal/external - Serial
versus parallel - Pin connections - Cable handling/routing - Examples of types of connectors. DB9 - DB25 - RJ11 - RJ14 - RJ45 - PS2/MINI-DIN, BNC, USB and IEEE 1394..
1.5 - Identify proper procedures for installing and configuring IDE/EIDE devices:
Master/slave - Devices per channel, Primary/Secondary..
1.6 - Identify proper procedures for installing and configuring SCSI devices:
Address/Termination conflicts Cabling Types (example: regular, wide, ultra-wide) - Power
supply Internal versus external - Switch and jumper settings and Expansion Slots
1.7 - Identify proper procedures for installing and configuring peripheral devices:
Monitor/Video Card - Modem - Storage devices - Associated drivers, USB
peripherals,IEEE1284, IEEE 1394, Portable-Docking Stations, PC Crads, Port Replicators and Infrared Devices..
1.8 - Identifying Hardware Methods of Upgrading system performance and procedures for replacing basic subsystems components:
Memory, Hard Drives, CPU, Upgrading BIOS, when to upgrade, battery, Types I, II, and III Cards.
Domain 2.0 Diagnosing and Troubleshooting
This domain requires the ability to apply knowledge relating to diagnosing and troubleshooting common module problems and system malfunctions. This includes
knowledge of the symptoms relating to common problems.
2.1 - Identify common symptoms & problems associated with each module and how to troubleshoot and isolate the problems:
Processor/Memory symptoms - Keyboards/Mouse/Track Ball/Pen/Microphones/Touch Pad - Floppy drive failures - Parallel Ports/scanners/tape drives - Hard Drives - Sound Card/Audio
Monitor/Video - Modems - BIOS - Power supply - Device drivers - POST - Audio/visual error codes-DVD-USB-NIC-CMOS-Cables-LArge LBA and troubleshooting tools.
2.2 - Identify basic troubleshooting procedures and good practices for eliciting problem symptoms from customers
Troubleshooting determination procedures - Determine whether hardware or software problem
- Gather information from user regarding, e.g., Customer Environment - Symptoms/Error Codes - Situation when the problem occurred.
Domain 3.0 Safety and Preventive Maintenance
This domain requires the knowledge of safety and preventive maintenance. With regard to safety, it includes the potential hazards to personnel and equipment when
working with lasers, high voltage equipment, ESD and items that require special disposal procedures that comply with environmental guidelines. With regard to
preventive maintenance, this includes knowledge of preventive maintenance products, procedures, environmental hazards, and precautions when working on microcomputer systems.
3.1 - Identify the purpose of various types of preventive maintenance products and procedures, and when to use/perform them:
Liquid cleaning compounds - Types of materials to clean contacts and connections - Types of tools used for cleaning floppy drives: Head cleaning disk - Manufacturer guidelines -
Observations: identify wear and tear to determine need for maintenance - Vacuum out systems, power supplies, fans - Industry standards, normal use versus heavy use or environmental considerations.
3.2 - Identify procedures and devices for protecting against environmental hazards:
UPS (uninterruptible power supply), suppressors, noise filters, and plug strips - Determining
the signs of power issues - Proper methods of storage of components for future use. Potential Hazards and proper safety procedures related to Lasers. Special disposal
procedures that may apply with Environmental guidelines. Electric Static Discharge precautions and procedures.
3.3 - Identify the potential hazards and proper safety procedures relating to lasers and high voltage equipment:
Lasers ran cause blindness - High voltage equipment can cause electrocution, e.g., Power
supply - CRT.
Domain 4.0 Motherboard/Processors/Memory
This domain requires knowledge of specific terminology, facts, ways and means of dealing with classifications categories and principles of motherboards, processors, and memory in microcomputer systems.
4.1 - Distinguish between the popular CPU chips in terms of their basic characteristics:
Popular CPU chips:
Intel, AMD and Cyrix
Characteristics:
Physical size - Voltage - Speeds - Heat sink and cooling fan requirements - On board cache or not - Sockets - Number of pins. SEC
4.2 - Identify the categories of RAM (Random Access Memory) terminology, their locations, and physical characteristics:
Terminology:
EDO RAM (Extended Data Output RAM) - DRAM (Dynamic Random Access Memory) - SRAM (Static RAM) -VRAM (Video RAM) - WRAM (Windows Accelerator Card RAM), RIMM,
Locations and physical characteristics:
Memory bank - Memory chips (8, 16, and 32 bit) - SIMMS (Single In-line Memory Module) - DIMMS (Dual In- line Memory Module) Parity chips versus non-parity chips.
4.3 - Identify the most popular type of motherboards, their components, and their architecture (e.g., bus structures and power supplies):
Types of motherboards:
-AT (Full and Baby) - ATX
Components:
Communication ports - CMOS, SIMM AND DIMM Processor Sockets - External Cache Memory (Level 2) - ROM - Bus Architecture - ISA - EISA - PCI -USB- VESA local bus
(VL-BUS) - PC Card (PCMCIA) Basic compatibility guidelines.
4.4 - Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor), what it contains and how to change Its basic parameters:
Example Basic CMOS Settings:
Printer parallel port - Uni/bi-directional, disable/enable, ECP, EPP com/serial port - memory address, interrupt request, disable hard drive - size and drive type - floppy drive
enable/disable drive or boot, speed, density - boot sequence - memory parity, non-parity - network interface card - date/time - passwords.
Domain 5.0 Printers
This domain requires knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems.
5.1 - Identify basic concepts, printer operations, printer components, and field replaceable units in primary printer types.
Types of Printers:
Laser - Ink jet - Dot Matrix - Paper feeder mechanisms - Common Field Replaceable Units (FRUs) for printers include:
Primary Power Supply Boards or Assemblies - High Voltage Power Supplies System
(or Main Logic) Boards - Sub Logic Boards - Motors (main drive, paper feed, transport, etc.) - Fusers - Rollers - Sensors Switches - Cables - Printheads/laser
devices - ROM SIMMs - EPROMs - Operator Panels - Gear Packs-USB-Infared.
5.2 - Identify care and service techniques and common problems with primary printer types:
Feed and output - Paper jam, Print quality.
5.3 - Identify the types of printer connections and configurations:
Parallel - Serial - Network
Domain 6.0 Basic Networking
This domain requires knowledge of basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for
swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked.
6.1 - Identify basic networking concepts, including how a network works:
Network access, Protocol Network Interface Cards - Cabling - Twisted Pair, Coaxial, Fiber Optic - Ways to network a PC.
6.2 - Identify procedures for swapping and configuring network interface cards.
6.3 - Identify ramifications of repairs on the network:
Reduced bandwidth - Loss of data Network slowdown
Windows Module:
Domain 1.0 Function, Structure, Operation and File Management
This domain requires knowledge of DOS, Windows 3.x, and Windows 95 operating systems in terms of its functions and structure, for managing files and directories,
and running programs. It also includes navigating through the operating system from DOS command line prompts and Windows procedures for accessing and retrieving Information.
1.1 - Identify the operating system's functions, structure, and major system files:
Major Operating Systems, Creating Folders and Checking version, Control Panel,My
Computer and Explorer. Contrasts between Windows 9X and Windows 2000. Windows 9X IO.SYS-BOOT.INI-WIND.COM-MSDOS.SYS-AUTOEXEC.BAT-CONFIG.SYS-Command
Line Prompt. Memory Management-Conventional-Extended/Upper Memory-High Memory-Virtual Memory-HIMEM.SYS-EMM386.exe-REGEDIT.exe-SYSEDIT-SETVER.EXE-System.DAT-M SCONFIG-DOSSTART.BAT-SYSTEM.INI. Windows 2000
- Computer Management-BOOT.INI-REGEDT32-REGEDIT-RUN CMD-NTLDR-NTDETECT.COM and NTBOOTDD.SYS.
1.2 - Identify ways to navigate the operating system and how to get to needed technical information
Procedures (e.g., menu or icon driven) for navigating through Windows to perform such
things as locating, accessing and retrieving information - Procedures for navigating through the Windows 9x and 2000 operating system, accessing, and retrieving information - File
Attributes, File Naming, Partitioning- FAT 16,32 NTFS5, NTFS4 and HPFS. Windows based Utilities-ScanDisk, Device Manager, MSCONFIG.EXE, ATTRIB.EXE, REGEDIT.EXE,
REGEDIT32.EXE, DEFRAG.SYS, SCANREG, EDIT.COM. WSCRIPT.EXE, HWINFO.EXE, ASD.EXE and Fdisk.exe,
Domain 2.0 Installation, Configuration and Upgrading
This domain requires knowledge of installing, configuring and upgrading Windows 9x, and Windows 2000. This includes knowledge of system boot sequences.
2.1 - Identify the procedures for installing Windows 9X and Windows 2000, and bringing the software to a basic operational level:
Partition - Format drive - Run appropriate set up utility - Loading drivers.
2.2 - Identify steps to perform an operating system upgrade:
Upgrading from Win95 to Windows 98 - Upgrading from Windows NT to Windows 2000, Replacing Windows 9x with Windows 2000, Dual Booting Windows9x/Windows NT/Windows 2000 ; Loading drivers.
2.3 - Identify the basic system boot sequences for Windows 9x and Windows 2000, and alternative ways to boot the system software:
Booting a system from floppy, hard drive Strategies to be used - Safe mode-Startup Disk-MS-DOS mode-NTLDR-ERD and Files required to boot.
2.4 - Identify procedures for loading/adding and configuring application device drivers and the necessary software for certain devices.
Windows 9X Plug and Play and Windows 2000. Identifying the procedures for installing and launching typical Windows and non-Windows applications. Setup default printers, Installing/Spool setting and Network Printing.
Domain 3.0 Diagnosing and Troubleshooting
This domain requires the ability to apply knowledge to diagnose and troubleshoot common problems relating to Windows 9x and Windows 2000. This includes
understanding normal operation and symptoms relating to common problems.
3.1 - Recognize and interpret the meaning of common error codes, startup messages, and icons from the boot sequence for Windows 9x, and Windows 20005.
Safe Mode- - no operating system found- - Error in CONFIG.SYS line XX - Bad or missing Command.com - Himem..sys not loaded - Missing or corrupt Himem.sys - SCSI- Swap
File- NT Boot Issue- Dr. Watson- Failure to start GUI- Windows Protection
3.2 - Recognizing common problems and determine how to resolve them.
Eliciting problem symptoms from customers, troubleshooting Windows-Specific printing problems, Illegal Operation, General Protection Faults, System Lock up, Application will not
start or load, TSR, Applications won't install, Network Connections or Viruses.
Domain 5.0 Networks
This A+ domain requires knowledge of network capabilities of Windows, and how to connect to network including what the Internet is about, its capabilities, basic
concepts relating to Internet access and generic procedures for system setup.
4.1 - Identify the networking capabilities of Windows including procedures for connecting to the network:
Protocols, IPCONFIG.EXE, WINIPCFG.EXE, sharing disk drives, Sharing printers, Network
Types and Cards, Installing and Configuring Browsers and Configuring OS for Network Connections..
4.2 - Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access:
Downloading - E-mail - HTML - HTTP - FTP -TCP/IP- IPX/SPC- NetBUI- Ping.exe-
Tracert.exe- NSLOOKUP.EXE- Domain Names (Web-sites) - ISP - Dial-up access - Configuring modem - Configuring browser - E-mail set up.
The straightforward, compact nature of this series addresses all of the CompTIA objectives and will give you the understanding you need to prepare for A+ Certification. It is filled with
demonstrations highlighting PC techniques that will teach you how to properly maintain and upgrade computers. Our course includes computer based training!
Meet the Expert!
Frank Jewett is one of our most dynamic instructors who brings years of experience to his
upbeat training style. As a certified A+ Instructor, Microsoft MCSE and MCT, Frank is one of the most sought after instructors in North and South America. He is a recognized
industry expert with years of computer sales, support and training experience.
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