Apple Certified Support Professional ACSP) Boot Camp Training Certification Class Course
 During this 3-day Apple Certified Support Professional Boot Camp
Training Class, students will verify their understanding of Mac OS X core functionality and their ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS
X capabilities. The ACSP certfication boot camp is a highly interactive combination of lecture, lab, and exam-focused review sessions that merges accelerated learning principles with custom
-developed courseware and instructors to deliver the highest examination passing rates in the industry.
This certification course is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. Typical candidates include:
- Help desk personnel in businesses using Mac OS X systems
- Service technicians who support Mac OS X customers
- Technical coordinators or power users who manage Mac OS X network systems in their organizations
- The course is a good first step on a career path to system administration
Apple Help Desk Training Class Curriculum
While attending this blended-learning program, you will receive a robust set of course materials that caters to each of the
primary individual learning-intake styles (auditory, visual, and kinesthetic-tactual) – critical for a successful accelerated learning experience.
In addition to daily lectures, labs and review sessions, the help desk course will cover the following materials, in depth:
- The ability to navigate, configure, and troubleshoot Mac OS X operating system
- Basics on networking including Ethernet, wireless, VPN, 802.1x, Firewall, and Internet Sharing
How to connect and use peripherals such as USB, FireWire, and Bluetooth
- Managing the User environment and login options
- How to add, configure, and manage printers
ACSP Certification Exam Track
Our ACSP Boot Camp provides:
- Industry-wide recognition of Apple technical expertise
- Comprehensive, job-related certification for Mac OS X help desk personnel, service technicians and technical coordinators
- Continuing career development path
- Valuable tool for assessing the technical skills of consultants, current staff, or new employees
Our Certification Course includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery.
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware and Self-Testing Software.
- Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee.
- 24-Hour Classroom, Lab and Instructor Access.
- Examination Passing Policy.
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Days
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Module Description
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Exam
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1
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Installation
Users
File Systems
File Management
Permissions
Application Environments
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2
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Network Configuration and Troubleshooting
Accessing Network Services
Providing Network Services
Peripherals
Printing
Startup
Sequence
Troubleshooting
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3
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Review session in the morning, test in the afternoon
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9L0-403
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Training Class Schedule
Call for Dates
Resource Information for Apple Training.
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