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Apple Certified Help Desk Specialist (ACHDS) Boot Camp Training Class
During this 3-day Apple Certified Help Desk Specialist ACHDS Boot Camp Training Class, students will verify their
understanding of Mac OS X core functionality and their ability to configure key services, perform basic
troubleshooting, and assist end users with essential Mac OS X capabilities. The ACHDS is a highly interactive
combination of lecture, lab, and exam-focused review sessions that merges accelerated learning principles with custom
-developed courseware and instructors to deliver the highest examination passing rates in the industry.
This certification course is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. Typical candidates include:
- Help desk personnel in businesses using Mac OS X systems
- Service technicians who support Mac OS X customers
- Technical coordinators or power users who manage Mac OS X network systems in their organizations
- The course is a good first step on a career path to system administration
Apple Help Desk Training Class Curriculum
While attending this blended-learning program, you will receive a robust set of course materials that caters to each of
the primary individual learning-intake styles (auditory, visual, and kinesthetic-tactual) – critical for a successful accelerated learning experience.
In addition to daily lectures, labs and review sessions, the help desk course will cover the following materials, in depth:
- The ability to navigate, configure, and troubleshoot Mac OS X operating system
- Basics on networking including Ethernet, wireless, VPN, 802.1x, Firewall, and Internet Sharing
How to connect and use peripherals such as USB, FireWire, and Bluetooth
- Managing the User environment and login options
- How to add, configure, and manage printers
ACHDS Certification Exam Track
Our ACHDS Boot Camp provides:
- Industry-wide recognition of Apple technical expertise
- Comprehensive, job-related certification for Mac OS X help desk personnel, service technicians and technical coordinators
- Continuing career development path
- Valuable tool for assessing the technical skills of consultants, current staff, or new employees
Our Certification Course includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery.
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware and Self-Testing Software.
- Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee.
- 24-Hour Classroom, Lab and Instructor Access.
- Examination Passing Policy.
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Days
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Module Description
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Exam
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1
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Installation, Users, File Systems, Permissions, Application Environments, Command-line Interface
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2
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Network Configuration and Troubleshooting, Accessing Network Services, Providing Network Services, Peripherals, Printing, Startup Sequence, Troubleshooting
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3
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Review session in the morning, test in the afternoon
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9L0-401
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Training Class Schedule
5/19/2008 5/21/2008 Pocono Mountains, PA
6/16/2008 6/18/2008 Ft. Lauderdale, FL
7/28/2008 7/30/2008 Vienna, VA
9/1/2008 9/3/2008 Pocono Mountains, PA
9/29/2008 10/1/2008 Dallas, TX
11/3/2008 11/5/2008 Atlanta, GA
12/15/2008 12/17/2008 San Francisco, CA
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