Apple ACSP Training Class for Certified Support Professional and ACTC Certification
Learn to troubleshoot, and implement and maintain an OS X Server network with ACSP and ACTC Certifications
 During this 5-day hands-on
course, you will explore in-depth, OS X functionality and troubleshooting, and you will learn the best methods for supporting OS X users. Our course will provide the skills, tools, and knowledge to
implement and maintain a network that uses OS X Server, and you will learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. In
addition, you will acquire the skillls for efficiently managing and deploying OS X and software updates.
This certification course is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X
customers. Typical candidates include:
- Help desk specialists, technical coordinators, service technicians, and entry-level
system administrators who implement and maintain networks using Mac OS X Server or support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom
networks or computer labs
Apple Help Desk Class Pre-requisites
While attending this blended-learning program, you will receive a robust set of course materials that caters to each of the primary individual learning-intake styles (auditory, visual,
and kinesthetic-tactual) – critical for a successful accelerated learning experience.
In addition to daily lectures, labs and review sessions, the help desk course will cover the following materials, in depth:
- Basic OS X knowledge
- Basic troubleshooting experience
- Experience with OS X in a network environmen
ACSP ACTC Training Class Exam Outline
1. Installation
Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with
Software Update and Installer, tips and techniques for troubleshooting an installation problem
2. User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault
3. File Systems
File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management
4. Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i
.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, accessing the data outside of Time Machine
5. Applications and Processes
Applications supported in OS X Lion, applications created with different developer APIs, UNIX
concept of a process, relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting.
6. Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network
elements
7. Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser,
isolating client software issues from network issues, enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web
documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues
8. Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,
managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues
9. System Startup
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching
with launchd and login window startup items
10. Installing and Configuring OS X Server
Installation, initial configuration, server administration tools, and troubleshooting installation issues
11. Authenticating and Authorizing Accounts
Creating and administering accounts, controlling access (ACLs), and troubleshooting
12. Using Open Directory
Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory, and an introduction to Kerberos
13. Using File Services
Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts, and FTP; case sensitivity issues
14. Managing Web Services
Hosting multiple web sites on a single server, providing WebDAV access to files
15. Using Collaborative Services
Setting up and configuring wikis and blogs, providing iChat and iCal services to assist people
working together, and configuring Address Book service to share contact information amongst multiple computers
16. Implementing Deployment Solutions
Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X
17. Managing Accounts
Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management
18. Certification Exam
- Take the OS X Support Essentials 10.7 exam to earn ACSP 10.7 certification
- Take the OS X Server Essentials 10.7 exam, one of two exams required for ACTC 10.7 certification
Our 5-day ACSP ACTC Certification Class is a combination of the Lion 101 and Lion 201 courses and includes the associated certification exams:
- OS X Support Essentials 10.7 exam (ACSP 10.7 Certification) Lion 101
- OS X Server Essentials 10.7 exam (ACTC 10.7 Certification) Lion 201
Training Class Schedule
Jun 4 - 8, 2012 New York, NY
Jun 4 - 8, 2012 Washington, DC
Jun 11 - 15, 2012 Boston, MA
Jun 11 - 15, 2012 Philadelphia, PA
Jun 18 - 22, 2012 Chicago (Downtown), IL
Jul 9 - 13, 2012 Washington, DC
Jul 16 - 20, 2012 Boston, MA
Jul 16 - 20, 2012 Philadelphia, PA
Jul 30 - Aug 3, 2012 New York, NY
Aug 20 - 24, 2012 Orlando, FL
Aug 27 - 31, 2012 Washington, DC
Sep 10 - 14, 2012 Philadelphia, PA
Sep 24 - 28, 2012 Chicago (Downtown), IL
Oct 1 - 5, 2012 New York, NY
Oct 1 - 5, 2012 Washington, DC
Oct 8 - 12, 2012 Philadelphia, PA
Oct 29 - Nov 2, 2012 Washington, DC
Nov 5 - 9, 2012 Orlando, FL
Nov 26 - 30, 2012 New York, NY
Nov 26 - 30, 2012 Philadelphia, PA
Dec 3 - 7, 2012 Chicago (Downtown), IL
Dec 10 - 14, 2012 Washington, DC
Jan 28 - Feb 1, 2013 New York, NY
Resource Information for Apple Training.
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