Cisco ® Call Center Manager Training
 Building upon your knowledge of 3.2, this Cisco Call Manager 3.3 Update gives much needed information
on the new update from Cisco and helps IT managers implement and manage this important application.
About the Trainer
Leo Lorenz is one of the most knowledgeable instructors of the Cisco family of solutions. You will find that his easy manner and significant skill as a trainer, coupled with his extensive familiarity with Call
Manager will provide you with the best possible learning experience. Put our highly qualified CCNA/CCNP/CCIE consulting and instructor staff to work for you.
Complete Cisco CallManager ™ Course- CIPT 1 & 2 Courses
Classes Nationally for Cisco ® training
Cisco Call Center Manager ™ Update 3.3 Certification Training Course on CD
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Special Price CDi Cisco Call Manager 3.3 Update CD-ROM Training CD
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MCCM3C
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$299.95
$99.00
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Contents of Call Center Manager Training
1.0New Application and Hardware Features
1.1 Extension Mobility
1.2 AA
1.3 CEF
1.4 New H.323 Features
1.5 New Hardware
2.0System Configuration
2.1Service Activation
2.2 AAR
2.3Enterprise Parameters
2.4SRST
3.0Dial Plan
3.1 Application Dialing Rules
3.2 Calling Search space
3.3 Route Pattern
4.0Services
4.1 IPMA
4.2 Attendant Console
5.0Devices
5.1Gateway configuration
5.2Phone settings
6.0CallManager Serviceability and Plugins
6.1QRT
6.2Plugins
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