Cisco ® IP Telephony course focuses on the Cisco Call Manager and the devices that register to Cisco Call Manager to complete a Cisco IP Telephony solution. The
course begins with design details and best practices for clustering and the various deployment options and includes installation and upgrade information and exercises. The
various components of Call Manager are discussed, as are the devices that constitute an IP telephony solution. To ensure an the student leaves with an understanding of the
entire solution an overview of gateways is provided and route plans are covered in depth. The course provides detailed information on the Call Manager services and configuration
exercises. Various methods of Call Manager administration are covered in the course as well as troubleshooting methods. The lesson on integrating applications is a natural extension of
the material from the Call Manager to the IP telephony solution. The course includes hands-on laboratory exercises through out that challenge the student to install, configure and
monitor a Cisco ® Call Manager cluster of components.
Class Prerequisites
A fundamental understanding of:
Basic working knowledge of a computer and experience installing software onto a PC
Basic understanding of network connectivity
Windows 2000 Server experience
Understanding of how network devices get subnet and IP addressing information
VLAN routing and configuration
TCP networking
Configuration of dial-peers on H.323 voice-enabled routers
Basic route plan construction
Cisco IOS and Catalyst OS command line basics
IOS Configuration
Knowledge of Telephony Application Programming Interface (TAPI) and Java Telephony Application Programming Interface (JTAPI) (optional)
Obtained a Cisco Certified Network Associate (CCNA) certification
Taken the Building Cisco Multilayer Switched Networks (BCMSN) course
Taken the Cisco Voice over IP, Frame Relay and ATM (CVOICE) course
Completion of Cvoice and CIPT classes
Training Objectives
Course Introduction
Cisco CallManager
Introduction to AVVID and CIPT Components
CallManager Cluster and Deployment Options
Installing Cisco CallManager
Configuring Cisco CallManager to Support IP Phones
Cisco Catalyst Switches
Cisco Access Gateways
Route Plan
Telephony Class of Service
Call Admission Control and Survivable Remote Site Telephony
Cisco IP SoftPhone and Extension Mobility
Manageability and Monitoring Tools
Bulk Administration Tool
Internal Server Tools
Call for Pricing and Schedule 800-617-5586
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Training Course Description 5 Day Class
