Cisco CMBA Training Class
CallManager Basic Administration
 Training Class Description
Cisco Course v4.1 | CallManager Software v4.1 CMBA
Our enhanced 3-day course delivers the skills you need to add, move, change, and troubleshoot IP telephony devices. Learn the skills required to support IP phone users
and identify network and server impact when administering changes. You will also configure the latest Cisco CallManager (CCM) version 4.1 on a Windows 2000 server
platform with Cisco 7960 & 7961 IP phones, IP SoftPhones, and Catalyst® switches with in-line power.
We offer a unique, real-world CMBA lab environment that teaches you how to build and test a sophisticated IP telephony network that you can use as a template for a real
deployment. We have set ourselves apart from other Cisco training providers by enhancing our CMBA hands-on labs to include a real dial plan and Class of Service
(CoS) for calling out to the PSTN, branch offices, and PBXs. No other training company offers a unique, real-world lab solution like ours.
Audience
PBX administrators, voice technicians, systems engineers, and database administrators who install, maintain, and troubleshoot Cisco IP telephony products.
Upon Completion of this course you will learn
- Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
- Troubleshoot an Intercluster Trunk and VoIP
- Use Windows 2000 and CallManager Monitoring Applications
- Configure Telephony Class of Service
- Configure IP Phone Services and Corporate Directory
- Configure Features on the Cisco IP Phones
- Configure Music On Hold
- Configure Basic Route Plans
CMBA Training Class Covers
1. Cisco CallManager Basic Administration Introduction
- · Objectives
- · Prerequisites
- · Information Sources
2. Introduction to CIPT Components
- · Cisco AVVID Architecture
- · CIPT Design Goals
- · Cisco IP Telephony Components
3. Navigation and System Setup
- · Cisco CallManager Administration Menus
- · Cisco CallManager Serviceability Menus
- · Intercluster Communications
- · System Setup
- · Device Pools
4. Route Plan
- · Route Patterns and Wildcards
- · Discard Digit Instructions
- · Translation Patterns
- · Route Plan Report
- · Class of Service li>
5. Service
- · Conference Bridge
- · Music on Hold Server
- · Transcoder
- · Media Resource Manager (MRM)
6. Feature and User
- · Call Pickup
- · Call Park
- · Cisco IP Phone Services
- · Corporate Directory
7. Device
- · Phone Button Templates
- · Configuring the IP Phones
- · Phone Features
- · Gateways
- · Gatekeeper
- · Computer Telephony Integration (CTI)
8. Bulk Administration Tool
- · BAT Features
- · Phone Templates
- · Adding Phones, Gateways, and Users
Dates and Locations
9/17/2007-9/19/2007 New York, NY
9/24/2007-9/26/2007 Atlanta, GA
9/24/2007-9/26/2007 Boston, MA
10/8/2007-10/10/2007 Washington, DC
10/8/2007-10/10/2007 Denver, CO
10/10/2007-10/12/2007 Vancouver, BC
10/15/2007-10/17/2007 Morristown, NJ
10/15/2007-10/17/2007 Houston, TX
10/22/2007-10/24/2007 Raleigh, NC
10/29/2007-10/31/2007 Sacramento, CA
10/29/2007-10/31/2007 Chicago (Schaumburg), IL
10/31/2007-11/2/2007 Toronto, ON
11/5/2007-11/7/2007 Dallas, TX
11/12/2007-11/14/2007 San Francisco, CA
11/12/2007-11/14/2007 Dulles, VA
11/26/2007-11/28/2007 Orlando, FL
11/26/2007-11/28/2007 San Jose, CA
12/3/2007-12/5/2007 Rockville, MD
12/3/2007-12/5/2007 Philadelphia, PA
12/5/2007-12/7/2007 Montreal, QC
12/10/2007-12/12/2007 Minneapolis, MN
12/10/2007-12/12/2007 Anaheim, CA
12/17/2007-12/19/2007 Seattle, WA
12/17/2007-12/19/2007 New York, NY
|
