Cisco ICOMM Certification Class Training for the CCNA Voice

In this hands-on Cisco ICOMM Class, administrator-level training class, will get an introduction to Cisco's UC systems and its components, including:

• Cisco Unified Communications Manager (CUCM)
• CUCM Express
• Cisco Unity Connection and Presence

This class will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. We will teach you how to maintain your system, performing tasks such as daily administration, moves, changes  and adds.

The ICOMM Class v8. introduction to Cisco Voice and Unified Communications Administration 640-461 certification exam is linked to the CCNA Voice certification. This exam tests a student's knowledge of the architecture, functionalities,  components, and features of  the Unified Communications solutions. It tests  your understanding in performing  tasks such as system monitoring, moves, additions and changes on the Cisco Unified Communications Manager, Unified Communications Manager Express, Unity Connection, and Cisco Unified Presence. The ICOMM class will  prepare the student for this exam 640-461.

Your Cisco ICOMM Certification Covers

• Components and characteristics of a Cisco UC solution
• Call flows and legs
• Configure endpoints
• Configure and Manage  end users
• Configure telephony and mobility features
• Configure end-user voice mailboxes
• Configure Unified Presence
• Monitoring voice mail usage in Cisco Unity Connection
• Configure and produce CUCM reports
• Run and analyze Call Detail Records reports
• The Cisco Real-Time Monitoring Tool (RTMT)
• The Call Detail Record Analysis and Reporting (CAR) Tool
• Configuring Disaster Recovery System

The Cisco ICOMM Certification Covers

The characteristics of a Cisco Unified Communications solution

Learn the  Unified Communications components and their functions
Learn Call signaling and media flows
The Quality implications of a VoIP network

Provision end users and associated devices

• Creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Create and change user accounts for  Unified Communications Manager
• Create or change user accounts for Unified Communications Manager Express using the GUI
• Create and Change endpoints for Unified Communications Manager
• Create and Change  endpoints for Unified Communications Manager Express using the GUI
• Create or Change directory numbers
• How calling privileges function and  impact system features
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

Configure voice messaging and presence

• Describe user creation options for voice messaging
• Create or change user accounts for Cisco Unity Connection
• Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

Create CDR and CMR reports
Generate capacity and Usage reports
Create RTMT reports to monitor system activities
Monitor voicemail usage
Perform manual system backup
Remove unassigned directory numbers

Provide end user support

Define fault domains
Verify PSTN connectivity
Troubleshoot endpoint issues
Identify voice mail problems and resolve issues related to user mailboxes
Find causes and symptoms of call quality issues
Learn to use phone applications
Reset single devices

Cisco ICOMM Class Dates and Locations

Jun 17 - 21, 2013      Washington, DC  
Jun 24 - 28, 2013      New York, NY  
Jun 24 - 28, 2013      10:00 AM - 6:00 PM ET Virtual Classroom
Jul 8 - 12, 2013          Raleigh, NC  
Jul 22 - 26, 2013        Columbia, MD 
Aug 5 - 9, 2013          Chicago (Schaumburg), IL 
Aug 12 - 16, 2013      Miami, FL 
Aug 12 - 16, 2013      Morristown, NJ 
Aug 12 - 16, 2013     10:00 AM - 6:00 PM ET Virtual Classroom
Aug 19 - 23, 2013      Atlanta, GA 
Aug 19 - 23, 2013      Dallas, TX 
Aug 26 - 30, 2013      Houston, TX 
Sep 16 - 20, 2013      San Jose, CA 
Sep 23 - 27, 2013       Washington, DC 
Sep 30 - Oct 4, 2013     10:00 AM - 6:00 PM ET Virtual Classroom
Nov 11 - 15, 2013     10:00 AM - 6:00 PM ET Virtual Classroom
Jan 13 - 17, 2014      10:00 AM - 6:00 PM ET Virtual Classroom
 

Refund Policy-
For full refund, class or boot camp must be canceled in writing via email or fax at least 14 days prior to start of class.

Questions? e-mail us at: salesinfo@netwind.com

Live Class Refund Policy- For full refund, class or boot camp must be canceled  via email or fax at least 14 days prior to start of class. CISSP and other ISC2 course cancellation period is 22 days due to arrangement of tests via ISC2. Class schedules are subject to change or cancellation.
CD-ROMS - 30-Day Guarantee on CDs- can view up to 50% of one course on (1) one CD. If more than one CD is opened, refund policy is voided.
Online - You can view up to 2 hours of training within 48 hours. If any portion of a course has been downloaded, refund policy is voided. If more than 2 hours of training has been completed, or more than 48 hours has lapsed, refund policy is voided.
AutoCAD DVDs - You may view up to 10% of the training before registering the AutoCAD DVD course online. Once the course has been registered it can not be returned.

 CDi Communications, Inc.
Netwind Learning Center
4327 South Hwy 27, Suite 331 Clermont (Orlando), FL 34711
Toll Free Tel: 800.617.5586 (352.404.8866)
Toll Free Fax: 877.557.3064

Copyright  © 1996-2013 Netwind Learning Center / CDi Communications, Inc.

Schedule of Cisco  ICOMM Classes

Who Should Attend

• Network administrators and network engineers
• CCNA Voice Training candidates
• Telephony and voice system engineers

Cisco ICOMM Class  Registration Options

Call : 1-800-617-5586
All major credit cards (Visa, MasterCard, Amex, and Discover)
Company Purchase Orders may be faxed to 1.877.557.3064

Payment in full is due at least 10 business days before the class begins