Cisco IIUC2 Training Class - Implementing Cisco IOS Unified Communications Certification Course Part 2
 Cisco Course v1.0 | Prepares you for Cisco Exam 642-145 IIUC2
The 642-145 IIUC2 Implementing Cisco IOS Unified Communications Part 2 exam is the exam associated with the CCNA Voice Associate certification. This exam tests a candidate's knowledge of installing
Cisco Unified Communications Manager Express and Cisco Unity Express, with support for both SCCP and SIP endpoints, Unified Call Connector, Call Connector Mobility and PSTN Calling. In addition,
performance monitoring and maintenance tasks are covered as well as configuring Unified Messaging Gateway, and troubleshooting.
Training Class Covers
- Key features and functionality of a Cisco IOS Unified Communications system
- Preparing Cisco Unified CME Installation
- Configuring SCCP Phones and features
- Configuring SIP Phones and features
- Call Setup and Digit Manipulation
- Class of Restriction
- Configuring Call Transfer
- Configuring After-Hours Support and Paging
- Feature Access Codes
- Embedded Call Center features
- Troubleshooting Cisco Unified CME
- Cisco Unified CME Extension Mobility
- Call Blocking and Toll Restriction
- Configuring Hunt Groups
- Configuring SCCP Telephony Application to support FXS Phones (STCAPP)
- Implementing Media Resources
- Conference Bridge configuration
- Transcoder configuration
- Configuring Music-On-Hold
- Features on Cisco Unified CallConnector
- Implementing the TAPI TSP on the desktop
- Configuring CallConnector Services
- Configuring Cisco Unified CallConnector Mobility Server
- Instant Messaging and Single Number Reach (SNR)
- Installing Unity Express Software for upgrades
- Configuring Unity Express for Voice Mail
- Unity Express Extended functionality
- Configuring a Custom AutoAttendant using Cisco Unity Express Editor (CUEEditor)
- Troubleshooting CUE
- Configuring VPIM
- Configuring Cisco Unified Messaging Gateway
- Troubleshooting techniques for IOS-based Unified Communications
- Troubleshooting tools for Cisco Unified CME
- Troubleshooting tools for CUE
- Troubleshooting tools for Cisco Unified Messaging Gateway
Cisco IIUC2 Course Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the
exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Implement Cisco Unified Communications Manager Express to support SCCP Endpoints
- Describe initial phone setup process
- Describe ephones and ephone-dns
- Configure ephones and ephone-dns
- Describe and configure Cisco Unified Communications Manager Express in key system or PBX mode
Configure Cisco Unified CallManager Express to support SIP Endpoints
- Describe register-dn and voice register pools
- Configure Register-dn and voice register pools
- Perform initial SIP phone setup
Configure Cisco Unified Communications Manager Express to support PSTN calling
- Configure analog voice ports
- Configure digital voice ports
- Configure dial-peers
- Configure digit manipulations to meet design requirements
- Configure class of service to meet design requirements
Configure call handling and phone features
- Configure Cisco Unified Communications Manager Express call coverage and line option features
- Configure call-transfer
- Configure after hours support
- Implement Extension Mobility
- Implement Forced Authentication Codes (FAC)
- Implement B-ACD application
Implement media resources
- Configure conference bridges
- Configure transcoders
- Configure Music on Hold
Implement Unified Call Connector
- Describe TAPI integration with Cisco applications (CRM, UCC)
- Configure TAPI with Unified Call Connector
- Configure single number reach
- Configure user defined rules
- Configure Presence
- Configure Instant Messaging
Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment
- Describe the procedure to install, upgrade and backup the Cisco Unity Express software
- Configure Cisco Unified Communications Manager Express integration with Cue
- Describe the configuration requirements to support the GUI
- Explain troubleshooting methods using the CLI or GUI
- Configure Cisco Unity Express integrated messaging
- Configure Voice View Express
- Configure a custom script using the Cisco Unity Express Editor
- Configure Live Record
- Configure Live Reply
- Configure Non Subscriber Message Delivery
- Configure Message Notification Cascading
Configure voicemail networking in a Cisco Unified Communications Manager Express environment
- Describe VPIM
- Configure VPIM to provide voicemail networking between CUE modules
- Describe uses and features of UMG
- Configure CUE to autoregister with UMG
Perform Operation and Maintenance for a Cisco Unified Communications Manager Express environment
- Implement network management
- Enable cdr record collection
- Enable syslog data collection
- Describe how to locate and retrieve CUE and UMG log files
- Verify and troubleshoot CUE using show, trace, and debug commands
- Verify and troubleshoot UMG using show, trace, and debug commands
- Verify and troubleshoot CME using show, trace, and debug commands
Class Dates and Locations - IIUC2
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