Cisco Training Courses CD-ROM and Online

Introduction to the Cisco IP Phone Training

Course Overview
This course designed for end-users provides detailed information on the use of Cisco IP telephones the most visible component of the voice communications network. Cisco IP Telephones are next-generation intelligent communication devices delivering essential business communications at a touch of a button. Fully programmable the growing family of Cisco IP Telephones provides the most frequently used business features. This course provides information on both the basic and advanced features of the Cisco IP Telephones.

Audience
This course is designed for anyone who will be using a Cisco IP telephone.

Participants will learn

• The Services Feature -Subscribing and Unsubscribe to Services via Web Browser.
• Accessing the Web User Interface. 
• Using Directories.
• Checking Voice Mail from your Phone from Other Phones or Outside the Office.
• Identify and describe the expansion and software features available.
• Describe how to use the services feature. 
• Describe the features and functions of the user options Web pages.
• Use different types of directories. 
• Place and receive calls effectively.
• Identify the basic Cisco IP Phone components and their features and settings. 

Training Course Outline

Each Expert Now Course includes 

• 3 hours of training. Expert Now- a recorded version of the expert-led training course for anytime anywhere access to expert instruction.
• Expert Now courseware provides a wholly different - and uniquely effective - learning experience.
• Train at your own pace, when you want to at Home or at Work
• Hands-on Labs - a perfectly simulated real-world environment to test skills without risk.
• Engaging course demos and real-world examples
• Training conducted by Cisco Authorized Trainers with at least 10 years of experience in the field. CCIE and Double CCIE Credentials
• Cisco Authorized Training - Guarantees you always getting the finest training available
• Available in CD-ROM format Or OnlineI
• Includes the following content

Objectives

• Introduction to the Cisco IP Phone
• IP Phone Basics
• Phone Parts and Buttons
• Phone Settings
• Handset Speakerphone and Headset
• LCD Screen Tips
• Calling Basics
• Call Pickup
• Key Process: Call Forwarding
• IP Phone: Beyond the Basics
• Conference Calls
• Placing Conference Calls
• PRACTICE: Placing Conference Calls
• Meet-Me Conference Calls
• Directories
• Types of Directories
• Key Process: Viewing or Dialing From a Directory
• Personal Address Book
• User Options Web Pages
• Accessing the User Web Interface
• Key Process: Configuring Speed Dials
• Call Forwarding
• Customizing an IP Phone
• The Services Feature
• Key Process: Subscribing to Services
• Subscription Basics
• Additional Features
• Expansion Modules
• SoftPhone

Hands-On Labs

• Configuring an IP Phone