Cisco UCSAE Training Class
Unified Communications SystemAdministration/Engineer
 Training Class Description
We have combined UCSAE comprises of two Cisco Authorized Unity courses (UCSA
and UCSE).This comprehensive program designed to give the most complete coverage of the Cisco Unity software available anywhere.
This intense course prepares telephone system administrators and engineers to install and manage the Cisco Unity Unified Messaging server, formerly known as the
ActiveVoice Unity product. Unity is a true Unified Messaging solution that allows users to integrate their voice mail, email, and fax messages into a single message
store. Users of Microsoft Outlook for email may also manage their voice mail via Microsoft Outlook with Unity's Voice Mail for Outlook (VMO) client access software.
Utilizing text-to-speech technology, users may listen to their emails over the phone with the Unity system. Faxes may be forwarded from the Inbox to an external fax machine.
Audience
PBX installation technicians, PBX administrators, network engineers, network administrators, and database administrators who install or support a Cisco Unity network.
Upon Completion of this course you will learn
- Unity architecture, integration with PBX and CallManager, standard features, voice mail 101, and system call handling
- Unity Administrator, status monitor, and system set up
- Addition and deletion of voice mail subscribers, global, and default settings
- Customizing Unity, distribution lists, call handlers
- Using the system for outside callers and subscribers
- Maintaining Unity with status monitor and reports
- Description of Unity turnkey systems, adding memory to server, configuring modem, and a discussion of the configuration and technology of voice boards
- Install Unity software, install and test TSP Driver
- Discuss telephone switch integration (SMDI, MCI, digital, analog)
- Port configurations for dual integrations, PBX integrations, IP integrations, and communicating with Unity
- Exchange directory messaging concepts, custom Unity attributes, message delivery and directory replication, intra-site and inter-site messaging
- Unity system tools, real-time monitoring, logs, reports and traces
- Unity troubleshooting, troubleshoot messaging, integration, and installation
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Cisco UCSAE Course Content
1. Overview of Cisco Unity System
- How Outside Callers Interact With Cisco Unity
- How a Subscriber Interacts With Cisco Unity
- How a Outside Caller Interacts With Personal Assistant
- How a Subscriber Interacts With Personal Assistant
2. Unified Communications Integrations
- Attributes of Integrations
- Different Types of Integrations
- Supported PBX Integrations
- Integration Between the CallManager and the Personal Assistant
3. Cisco Unity Features
- Standard Features
- New Unity 4.0 Features
- Unity Optional Features
4. Personal Assistant Features
- Mail Browse
- Name Dialing
- Follow Me
- Speech Recognition
- Web Administration
5. Using Cisco Unity
- How the System Handles Calls
- Using the Telephone User Interface
- Using View Mail for Outlook
- Using Personal Communications Assistant
6. Unity System General Setup
- Unity Administration
- Administration Security
- Onscreen Help
- Media Master
7. Cisco Unity Setup
- Configuration Information
- System Schedules
- Licensing Information
- Changing the Opening Greeting
- Operator Handler
8. Subscribers
- Unity Global Settings
- Distribution Lists
- Subscriber Templates
- Setting the Account Policy
- Types of Cisco Unity Subscribers
9. System Customization
- Call Handlers
- Interview Handlers
- Opening Greetings
10. Maintaining Your Unity System Status Monitor and Unity Reports
- Status Monitor
- Reports
- Unity System Backup
11. Unity System Hardware
- Unity Turnkey (Complete) Systems
- MCS (Media Convergence Server) Configuration
- Dell Poweredge Server Configuration
- Installing and Configuring Voice Boards
12. Unity System Software
- Software for Cisco Unity Exchange
- Software for Cisco Unity with Domino
- Software for Cisco Personal Assistant
13. Installing Cisco Unity
- Installing Unity Software
- Installing Software Needed by Unity
- Account Rights and Permissions
- Configuring the Mail Store
- Upgrade Process Overview
- Importing Subscribers
14. System Integration
- Integration Attributes
- Choosing Port Configurations
- General Considerations for Port Configurations
- PBX Integrations
- IP Integrations
- IP Integration Methods
- SIP Integration
- Communicating With Unity
15. Unity System Networking
- Exchange 5.5 vs. Exchange 2000
- Exchange 2000 Overview
- Unity for Domino
- Active Directory Briefing
- Intra Routing Group Voice Message Passing
- Inter Routing Group Voice Messaging Passing
- Administrative Groups
- SMTP Connectors and Voice Messaging
- Internet Subscribers AD Contacts
- Location Objects
- Unity's Internet Voice Connector
- Addressing Options
- Global Addressing and Local Plus Locations Addressing
- AMIS Networking
- Bridge Networking
- Digital Networking
16. Unified Communications Maintenance and Utilities
- Unity Maintenance and Backup
- Unity Administration Tools
- Unity Audio Management Tools
- Unity Reporting Tools
- Unity Switch Integration Tools
Dates and Locations
9/17/2007-9/21/2007 Montreal, QC
9/24/2007-9/28/2007 Raleigh, NC
10/1/2007-10/5/2007 Vancouver, BC
10/1/2007-10/5/2007 Ottawa, ON
10/1/2007-10/5/2007 Los Angeles, CA
10/8/2007-10/12/2007 Houston, TX
10/15/2007-10/19/2007 Orlando, FL
10/22/2007-10/26/2007 Dallas, TX
10/29/2007-11/2/2007 Washington, DC
11/5/2007-11/9/2007 Toronto, ON
11/12/2007-11/16/2007 New York, NY
11/26/2007-11/30/2007 Chicago (Schaumburg), IL
12/10/2007-12/14/2007 Morristown, NJ
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