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Cisco CRSD Training IPCC Express and IP-IVR Deployment

Training Course Overview

Cisco IPCC Express Edition training meets the needs of departmental enterprise branch or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Designed for formal and informal contact centers IPCC Express delivers sophisticated call routing contact management and administration features. This critical hands-on course is appropriate for any Systems Engineers Cisco AVVID Partners and Cisco customers who will be charged with deploying the Customer Response Solutions (CRS) product. This course ensures students possess the hands-on experience necessary and secures the knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of IP IVR and IP ICD as a contact center solution. Upon course completion students will master many critical tasks including planning installation configuration troubleshooting and application creation.

Training Audience

This course is appropriate for any Systems Engineers Cisco AVVID Partners and Cisco customers who will be charged with deploying the Customer Response Solutions (CRS) product.

Participants Will Learn

• Troubleshoot the CRS installation and workflows.
• Develop contact center applications to distribute calls based on caller input agent skills or call priorities.
• Build workflow applications to answer incoming calls access databases respond to spoken instructions generate email contacts harness VXML capabilities and speak text information.
• Conduct the proper configuration of all CRS components. 
• Conduct the installation of all components of CRS to include the operating systems CRS applications and client tools such as the Cisco Application Editor. 
• Design and plan a contact center implementation of CRS to include IP IVR and IP ICD.

CRSD Training Course Outline

Training Course includes    

• 18 hours of instructor led full multi-media interactive training. The recorded version of the live now training

  Calendar of Live Live Now Class Schedule

  course.
• One year unlimited access to Online Live Classes and recorded version 24 x 7.
• Our courseware provides a wholly different – and uniquely effective – learning experience.
• Train at your own pace, when you want to at Home or at Work
• Engaging course demos and real-world examples
• Review questions to test one's retention
• Training conducted by Cisco Authorized Trainers with at least 10 years of experience in the field. CCIE and Double CCIE Credentials
• Cisco Authorized Training - Guarantees you always getting the finest training available
• We also offer Live Classes Nationally

Online CRSD Training Course Practice Exam Quizzers Supplemental Reading Material Simulated Labs	kncrsdcc	$1195.00
Cisco All Access Over 36 courses and 4 Certifications One Year Access 24 x 7 Details	kncisall	$2400.00

Training Objectives

IPCC Express and IP-IVR Deployment (CRSD)

• CRS Overview
• CRS Installation and Configuration
• CRS Application Editor
• Basic Steps
• Caller Input
• Database Access
• Logical Operations
• Caller Transfer
• Java Objects
• Enhanced Workflow Steps
• Automatic Speech Recognition
• Text-to-Speech
• Email Contacts
• ICD Overview and Configuration
• ICD Operations Lab
• Session Management
• Reports
• VXML and Voice Browser

Hands-On Labs

• Play Greeting
• CRA Server Installation
• CRA Editor Installation
• Get Zip Code
• Get Physician Type
• DSN and Database Configuration
• Speak Physician
• Match Count
• Implement Delays and Caller Prompt
• Implement Retries
• Build a Subflow
• In-Out Hours
• Holiday Check
• Enable ASR for Locator
• Implementing TTS
• Create and Send Email
• Add Email Functions to the Locator Application

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