Cisco GWGK and IPTT Boot Camp Class
 Training Class Description
Master Gateway/Gatekeeper and IP telephony troubleshooting in just 5 days!
GWGK: This advanced Authorized Cisco course covers the in-depth and important
topics needed to implement Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments with CallManager and Cisco Unity. Learn to install,
configure, monitor, and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations in accord with the recommendations of Cisco's Solution
Reference Network Design (SRND) for IP Telephony guides. Given a Voice over IP (VoIP) design, you will select an appropriate deployment model, correctly configure
the gateways and gatekeepers (whether distributed or centralized), implement call plans, and decide how to implement the most commonly offered Service Provider or
managed services applications, features, or implementation requirements.
IPTT: In this Authorized Cisco course, get the knowledge and skills required to troubleshoot Enterprise CallManager,
Unity, and IP network deployments. You'll begin by learning a systematic approach to troubleshooting AVVID networks
and reviewing CallManager signaling protocols, and you'll continue with topics such as dial plans, E911 implementation,
internal service tools, and command line interface tools. You'll cover external tools, troubleshoot gateway problems with
routers and switches, and look at Call Detail Records and the administrative reporting tool. Finish up by troubleshooting voice over IP quality and Unity problems.
Audience
Network engineers responsible for implementing Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments and for IP telephony troubleshooting would benefit.
This course is recommended for technical professionals pursuing CCVP certification or the Cisco IP Telephony Operations Specialist certification.
Duration
Class begins each day at 8:00 AM and may extend until 8:00 PM.
Note: Students should expect class to run late into the evening on most days. In a typical Mini Camp, it is not
uncommon for some students to remain past 8:00 PM depending upon the class size and experience of the students.
Exam Vouchers Included with the Mini Camp:
(1) 642-452 GWGK
(1) 642-425 IPTT
CCVP Certification Training Boot Camp
Upon Completion of this course you will learn
GWGK
1. Function of Gateways and Gatekeepers
Learn the function of gateways and gatekeepers in a VoIP environment that includes H323, MGCP, and SIP protocols
- · Introducing Gateways and Gatekeepers
Given either a single, centralized, multi, or distributed deployment model, compare and contrast the role and functionality of gateways and gatekeepers.
- · Implementing an H.323 Gateway
Given deployment requirements including various features, devices, and traffic considerations, implement an H.323 gateway.
- · Implementing an MGCP Gateway
Given deployment requirements including various features, devices, and traffic considerations, implement an MGCP gateway.
- · Implementing SIP Gateways
Given deployment requirements including various features, devices, and traffic considerations, implement a SIP Trunk between another CallManager or Cisco SIP Proxy Server.
2. Integrating a VoIP Network to the PSTN and PBXs
Identify the requirements for integrating a VoIP network with the PSTN and PBXs using voice gateways.
- · Connecting to the PSTN and PBXs
Discover the activities required when integrating PSTN and PBX to gateways.
- · Analog Circuits
Given deployment requirements, integrate a voice gateway to the PSTN or a PBX using analog circuits.
- · CAS Circuits
Given deployment requirements, integrate a voice gateway to the PSTN or a PBX using CAS circuits.
- · PRI Circuits
Given deployment requirements, integrate a voice gateway to the PSTN or a PBX using PRI circuits.
- · QSIG Integration
Given deployment requirements, integrate a voice gateway to the PSTN or a PBX using QSIG.
- · PBX Integration Case Study
Given deployment requirements, discuss the various options for integrating a VoIP network to a PBX.
3. Implementing a Dial Plan
Learn to implement a dial plan on a Cisco gateway including dial and number plans and COR applications.
- · Dial Plan Overview
Given a VoIP network, design an effective scaleable numbering and dial plan for H.323, MGCP, and SIP gateways.
- · Digit Manipulation
Given a network topology, improve call flow by designing and using translation rules and translation profiles to manipulate digits on a gateway using CLI.
- · Class of Restriction
Given several incoming and outgoing dial-peer scenarios, identify where in the gateway COR is applied, and describe the configuration and verifications steps.
- · Influencing Call Routes
Given a network topology, influence call routes to provide redundancy and cost efficiency.
4. Implementing Advanced Gateway Features
Given a set of requirements for advanced services, configure a voice gateway to enable the required services.
- · Deploying Survival Remote Site Telephony (SRST)
Given redundancy requirements for a Centralized Call Processing model, configure SRST on a remote site gateway to support the requirements.
- · Digital Signal Processors in Voice Gateways
Given deployment requirements including transcoding and conferencing, configure DSP Farms on a gateway.
- · Tool Command Language (Tcl)
Given deployment requirements including basic Auto Attendant functions, configure Tcl applications to support the requirements.
5. Implementing Gatekeeper
Given a set of deployment requirements including number resolution and Call Admission Control, implement a gatekeeper to meet the requirements.
- · Gatekeeper Overview
Learn the features and functions of a gatekeeper.
- · Implementing Gatekeepers
Given a set of deployment requirements including single and multizone, configure a gatekeeper to provide number resolution and CAC for H.323 gateways and CallManager.
- · Directory Gatekeeper
Given a set of deployment requirements, configure a directory gatekeeper.
- · Implementing Gatekeeper Redundancy
Given a set of deployment requirements including high availability, configure gatekeeper redundancy.
6. Introducing Service Provider Gateway Applications
Describe common Service Provider offerings such as Wholesale voice and IP Centrex, and describe how IP-IP gateway supports these offerings.
- · Understanding Service Provider Offerings
Explore the common types of Service Provider offerings to consumers and Enterprise customers.
- · IP-IP Gateway
Learn the requirements of deploying IP-IP gateways in a Service Provider environment.
IPTT Outline
1. Applying Troubleshooting Methods
- · Overview of IPT Troubleshooting
- · Baseline and Document Integrated Voice and Data Networks
- · Troubleshooting IP Telephony Networks
2. Troubleshooting CallManager, Network, Signaling, and Dial Plans
- · Troubleshooting the CallManager Signaling Architecture
- · Troubleshooting CallManager Dial Plans, Call Routing, and Media Resources
- · Troubleshooting CM CTI, JTAPI and TSP Integration
- · Troubleshooting CM Upgrades
3. Troubleshooting AVVID Components
- · Applying CallManager and Operating System Troubleshooting Tools
- · Using Database Tools
- · Using Other Useful Troubleshooting Tools
4. Troubleshooting Network Infrastructure
- · Troubleshooting Data Network Infrastructure
- · Troubleshooting Gateways
- · Troubleshooting Gatekeepers
5. Applying Quality of Service in VoIP Networks
- · Resolving Voice QoS Issues with Cisco QoS Tools
- · Troubleshooting VoIP Quality Problems
- · Troubleshooting Echo
6. Troubleshooting Unity Voice Mail Systems
- · Troubleshooting Common Unity Configuration, Integration, and Operation Issues
- · Troubleshooting Unity Voice Mail Systems
- · Applying Cisco Unity Troubleshooting Tools
- · Applying Cisco Unity System Tools.
- · Troubleshooting Common Unity Problems
7. Escalating Trouble Tickets to TAC
- · Using the Technical Assistance Center (TAC) and Opening Cases
- · Opening a TAC Case using the Telephony Service Provider
Dates and Locations
9/24/2007-9/28/2007 Chicago (Schaumburg), IL
10/8/2007-10/12/2007 Dallas, TX
10/15/2007-10/19/2007 Atlanta, GA
10/22/2007-10/26/2007 Washington, DC
10/29/2007-11/2/2007 New York, NY
11/5/2007-11/9/2007 Raleigh, NC
11/12/2007-11/16/2007 Morristown, NJ
12/10/2007-12/14/2007 San Jose, CA
12/17/2007-12/21/2007 Chicago (Schaumburg), IL
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