HP Training Classes HP Servers and Workstations APS
Servicing HP Desktops, Workstations and Thin Client products Training
 Course overview
Servicing HP desktop and workstation products is a training program that focuses on HP service tools, software utilities, troubleshooting, and repair/replacement procedures. It also
gives an overview of the features of the HP desktop and workstation product line. Learning concepts are reinforced through a series of comprehensive lab exercises that provide
the opportunity to gain valuable hands-on experience with HP products. The training curriculum has two major segments:
Classroom-delivered instruction
Hands-on lab assignments
Each of these segments requires demonstrable proficiency and are measured by comprehensive certification testing.
Class Prerequisites
Comp TIA A+ certification
Length 2 days
Price US $1,050
Audience
Service and support professionals participating in HP support partner program.
Course training objectives
The goal of Servicing HP Desktop and Workstation Products is to ensure a consistent base level of expertise among service engineers certified to configure, upgrade, diagnose, and repair HP desktop and workstation
products. By design, this course focuses on training the technician in both where to find information needed
to configure and service HP server products, as well as how to perform the needed service. To meet this goal, field service engineers should be able to:
Demonstrate ability to quickly and accurately find HP service documentation and product-specific information.
Demonstrate knowledge of and ability to use HP service resources in configuring, upgrading, and servicing HP desktop and workstation products.
Demonstrate technical proficiency and skills by working with HP products in a lab environment.
Demonstrate logical troubleshooting skills by problem recognition, problem isolation, solution development,
and testing for proper operation.
Date Location
Call for dates and Locations
Servicing HP ProLiant Server products Training
Course overview
Servicing HP ProLiant server products training focuses on using service information resources, utilities and diagnostic tools to install, configure, troubleshoot and repair ProLiant server products. As a foundation for the
diagnostic process the student will become familiar with the technology, features, component layout, and service considerations for ProLiant server hardware. Classroom instruction is augmented and reinforced with
a series of lab exercises that provide the opportunity to gain valuable hands-on experience with HP ProLiant server products and tools.
Class Prerequisites
Server +
Length 3 days
Price US $1,525
Audience
First and second level support professionals who are responsible for servicing and supporting HP ProLiant server products.
Course training objectives
The goal of Servicing HP ProLiant server products is to ensure a consistent base level of expertise among
service engineers certified to install, configure, upgrade, troubleshoot, and repair ProLiant server products. This course focuses on providing the knowledge and skills needed to provide these services. To meet this
goal, field service engineers should be able to:
Demonstrate ability to quickly and accurately find HP service documentation and product-specific information.
Demonstrate knowledge of and ability to use HP service resources in configuring, upgrading, and servicing HP server products.
Demonstrate technical proficiency and skills by working with HP products in a lab environment.
Demonstrate logical troubleshooting skills by problem recognition, problem isolation, solution development,
and testing for proper operation.
Date Location
Call for dates and locations
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