Cisco IIUC Training Class - Implementing IOS Unified Communications Certification Course

Retired February 8, 2011 Replaced by
 640-461 ICOMM v8.0 Training Class

In this five-day course, you'll gain the skills and knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols.Cisco Exam 640-460 IIUC.

You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

Training  Class Covers

• Operation of traditional telephony systems, both public and private
• Key features and functionality of a Cisco IOS Unified Communications system
• CUCME/CUE market, positioning strategies, and deployment models
• VoIP fundamentals
• VoIP protocols
• Configure IP phones for use in a Cisco IOS Unified Communications network
• Key features and functionality of CUCME
• Key features and functionality of CUE
• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
• Configure additional Cisco CUCME features, including GUI features and phone features
• Install CUE and configure Auto Attendant
• Configure voice mail features
• Upgrade CUE and troubleshooting
• Cisco CUCME/CUE deployment scenarios and issues
• Components, features, and positioning of the Cisco Smart Business Communications System (UC520)
• Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
• Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant

Training Labs

• Lab 1: Cisco IOS Unified Communications Deployment
• Set up the lab environment
• Set an initial configuration in your router
• Configure IP addressing
• Become familiar with test phones
• Lab 2: Demonstrate Voice Theory
• Examine the range of human hearing
• Visualize analog waveforms of human speech
• Visualize how PAM sampling
• Quantization and companding
• Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications
• Configure a voice VLAN on a Cisco Catalyst switch
• Configure DHCP in CUCME to support IP phones
• Configure NTP in CUCME to support IP phones
• Verify the switch settings using show commands
• Lab 4: Exclusive - Configure Voice POTS Ports
• Configure and customize FXS voice ports
• Experiment with call progress tones and ring cadences
• Configure and customize FXO voice ports
• Customize FXO ring-to-answer parameters
• Lab 5: Exclusive - Configuring POTS Dial Peers
• Configure POTS dial peers for your local IP Phones
• Configure Caller ID
• Configure FXO Private Line Automatic Ringdown (PLAR)
• Lab 6: Configuring VoIP Dial Peers
• Configure VoIP dial peers to your partner pod
• Browse to your phone to investigate operating parameters
• Investigate bandwidth requirements for voice calls
• Lab 7: Exclusive - Configuring PSTN Dial Peers
• Configure PSTN dial peers to 3-digit, 7-digit, 10-digit, 11-digit, and international destinations
• Investigate dial peer matches
• Investigate FXO ports as outside lines
• Lab 8: Implement Cisco AutoQoS
• Configure Cisco AutoQoS on a Cisco IOS router
• Configure Cisco AutoQoS on a Cisco Catalyst switch
• Use Cisco IOS monitoring commands and network connectivity tools to gather network response time data
• Lab 9: Configure CUCME to Support Endpoints
• Configure the CUCME router and IP phones using manual and partially automated setup
• Configure ephones and ephone-dns
• Configure a shared-line appearance on an ephone
• Configure an overlay set on the ephones
• Lab 10: Implement Common Voice Features
• Configure MOH using a file in flash
• Configure call transfer and call forward settings
• Configure the Call Park feature
• Configure a nondialable intercom
• Configure a dialable intercom
• Configure speakerphone paging groups
• Configure call pickup
• Configure group call pickup
• Configure call blocking
• Configure the local directory settings
• Lab 11: Manage a CUCME System
• Configure the CUCME router to send messages to a syslog server
• Configure an account number that will be inserted in the CDR records
• Lab 12: Configure Cisco Unity Express
• Configure the CUCME router to communicate with the CUE module
• Initialize the CUE module
• Configure a basic configuration on the CUE module using the initialization wizard
• Configure the user voice mailboxes using the TUI
• Configure the default Auto Attendant
• Customize the prompts for the default Auto Attendant
• Lab 13: Exclusive - Configuring Mail Boxes and AutoAttendant
• Configure user voice mail boxes
• Use the tutorial to set up your mail boxes
• Customize the default AutoAttendant
• Lab 14: Implement the Cisco Smart Business Communications System
• Connect to the Cisco UC520 router
• Install the Cisco Configuration Assistant and connect to the router
• Use and configure the topology view
• Configure the Internet connection of the Cisco UC520 router
• Configure the device properties of a Cisco UC520 router
• Lab 15: Configuring Smart Business Communications System Voice Parameters
• Configure the system voice settings
• Configure the pilot numbers for voice mail and the system default Auto Attendant
• Configure various voice features using Cisco Configuration Assistant
• Configure username, passwords, user IDs, primary extension, and other settings for the phones in the deployment
• Configure a dial plan relevant to the country in which the class is taught
• Test the voice features implemented in previous tasks
• Configure a SIP trunk to the ITSP and remove the analog connection to the PSTN
• Lab 16: Implement Additional Cisco Smart Business Communications System Features
• Use Cisco Configuration Assistant to view and modify port settings
• Run the security audit
• View the default voice and data VLANs on the Cisco UC520 router and modify roles of ports using Smartports
• Configure WEP security on the voice SSID
• Configure routing
• Configure a static route using the Cisco Configuration Assistant
• View the default DHCP server settings
• Save the configuration settings to survive a reboot
• Lab 17: Maintain Cisco Smart Business Communications System
• Perform a backup
• Reset the Cisco UC500 Series device and Cisco Unity Express to factory defaults
• Perform a restore
• Lab 18: Softkey Customization (Optional)
• Configure custom softkey layouts
• Assign custom softkey layouts
• Lab 19: Defining Business Hours (Optional)
• Configure a Business Hours schedule
• Apply an alternate greeting
• Test the alternate greeting
• Lab 20: Debugging Calls (Optional)
• Debug calls to voice mail
• Debug calls to Auto Attendant
• Examine the output of debug commands
• Lab 21: Configuring SIP IP Phones (Optional)
• Configure a registrar server
• Configure a SIP IP Phone
• Configure SIP-to-SIP Hairpin
• Debug the SIP calls

Dates and Locations

Call for availability

Refund Policy-
For full refund, class or boot camp must be canceled in writing via email or fax at least 14 days prior to start of class

Questions? e-mail us at: salesinfo@netwind.com

Live Class Refund Policy- For full refund, class or boot camp must be canceled  via email or fax at least 14 days prior to start of class. CISSP and other ISC2 course cancellation period is 22 days due to arrangement of tests via ISC2. Class schedules are subject to change or cancellation.
CD-ROMS - 30-Day Guarantee on CDs- can view up to 50% of one course on (1) one CD. If more than one CD is opened, refund policy is voided.
Online - You can view up to 2 hours of training within 48 hours. If any portion of a course has been downloaded, refund policy is voided. If more than 2 hours of training has been completed, or more than 48 hours has lapsed, refund policy is voided.
AutoCAD DVDs - You may view up to 10% of the training before registering the AutoCAD DVD course online. Once the course has been registered it can not be returned.

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