Cisco IPTT Training Class IP Telephony Troubleshooting CCVP
 Training Class Description
In this Authorized Cisco course, get the knowledge and skills required to troubleshoot
Enterprise CallManager, Unity, and IP network deployments. You'll begin by learning a systematic approach to troubleshooting AVVID networks and reviewing
CallManager signaling protocols, and you'll continue with topics such as dial plans, E911 implementation, internal service tools, and command line interface tools. You'll
cover external tools, troubleshoot gateway problems with routers and switches, and look at Call Detail Records and the administrative reporting tool. Finish up by
troubleshooting voice over IP quality and Unity problems.
We offer a unique, real-world IPTT lab environment that teaches you how to troubleshoot a sophisticated IP telephony network based on best practice
recommendations for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our IPTT hands-on labs to include a real dial
plan, the latest recommendations for Class of Service for calling out to the PSTN, branch offices, PBXs, and fault
-tolerant gatekeeper and directory gatekeeper deployments. No other training company offers a unique, real-world lab solution like ours
Audience
System Engineers, Field Engineers, and anyone attempting IP Telephony certification that includes IP Telephony Troubleshooting would benefit.
Upon Completion of this course you will learn
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common CallManager configuration, integration, and operation problems
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools
- Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
- Troubleshoot common Unity configuration, integration, and operation issues and problems
- Employ Cisco TAC as a troubleshooting and escalation tool
CCVP Certification Training Boot Camp
Cisco IPTT Training Class Outline Voice over IP
1. Applying Troubleshooting Methods
- Overview of IPT Troubleshooting
- Baseline and Document Integrated Voice and Data Networks
- Troubleshooting IP Telephony Networks
2. Troubleshooting CallManager, Network, Signaling, and Dial Plans
- Troubleshooting the CallManager Signaling Architecture
- Troubleshooting CallManager Dial Plans, Call Routing, and Media Resources
- Troubleshooting CM CTI, JTAPI and TSP Integration
- Troubleshooting CM Upgrades
3. Troubleshooting AVVID Components
- Applying CallManager and Operating System Troubleshooting Tools
- Using Database Tools
- Using Other Useful Troubleshooting Tools
4. Troubleshooting Network Infrastructure
- Troubleshooting Data Network Infrastructure
- Troubleshooting Gateways
- Troubleshooting Gatekeepers
5. Applying Quality of Service in VoIP Networks
- Resolving Voice QoS Issues with Cisco QoS Tools
- Troubleshooting VoIP Quality Problems
- Troubleshooting Echo
6. Troubleshooting Unity Voice Mail Systems
- Troubleshooting Common Unity Configuration, Integration, and Operation Issues
- Troubleshooting Unity Voice Mail Systems
- Applying Cisco Unity Troubleshooting Tools
- Applying Cisco Unity System Tools.
- Troubleshooting Common Unity Problems
7. Escalating Trouble Tickets to TAC
- Using the Technical Assistance Center (TAC) and Opening Cases
- Opening a TAC Case using the Telephony Service Provider
Classes and Locations
9/24/2007-9/28/2007 Toronto, ON
9/24/2007-9/28/2007 Morristown, NJ
11/12/2007-11/16/2007 Vancouver, BC
11/19/2007-11/23/2007 Ottawa, ON
12/17/2007-12/21/2007 Toronto, ON
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