Cisco IPTT Training IP Telephony Troubleshooting
 This Course has been replaced by the TUC Course for CCVP Certification.
Properly troubleshooting a Cisco ® IP Telephony environment requires new skills that many IT professionals simply do not possess. This in-depth IP Telephony
Troubleshooting Cisco IPTT 4.0 training course delivers the knowledge and skills required to effectively and efficiently troubleshoot complex Cisco ® environments
consisting of Enterprise CallManager, Unity, and IP network deployments. This course recognizes that a key to effective troubleshooting is a well-planned
systematic approach and delivers to students a well-designed method for troubleshooting AVVID networks. It provides hands-on troubleshooting practice in the form of actual trouble tickets,
allowing learners to access a true IP Telephony environment to diagnose and fix real-world issues. (An Internet
connection is required). This course also includes IP telephony troubleshooting fundamentals including a review of
CallManager signaling protocols, dial plans, E911 implementation, internal service tools, and command line
interface tools. IP Telephony Troubleshooting also details the proper use of external tools for troubleshooting
gateway problems with routers and switches, as well as the use of Call Detail Records and other administrative
reporting tools. This course also includes in-depth troubleshooting of Voice over IP (VoIP) quality issues and advanced Unity problem solving techniques.
Upon completion of the IP Telephony Troubleshooting (IPTT) course, the student will be able to:
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common CallManager configuration, integration, and operation problems
- Troubleshoot Cisco ® and Microsoft AVVID components using the appropriate utilities and management tools
- Troubleshoot common router, switch, and gateway configuration, integration, and operation issues/problems in AVVID networks
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
- Troubleshoot common Unity configuration, integration, and operation issues and problems
Employ Cisco ® TAC as a troubleshooting and escalation tool
Audience
This course is a necessity for any system or field engineers that are responsible for troubleshooting Cisco ® Ip
Telephony environments. This course is also recommended for any students attempting Cisco ® IP Telephony certifications.
Training Prerequisites
Students enrolled in this course should possess experience with Cisco ® networking and possess a CCNA certification or the equivalent knowledge and experience.
Successful completion of the following courses (or equivalent experience) is strongly recommended:
Our Instructors
Live Now Instructors Profiles
Each training Course includes
- 30 hours of instructor led full multi-media interactive training. The recorded version of the live now training
course.
- One year unlimited access to Online Live Classes and recorded version 24 x 7.
- Our courseware provides a wholly different – and uniquely effective – learning experience.
- Train at your own pace, when you want to at Home or at Work
- Engaging course demos and real-world examples
- Review questions to test one's retention
- Training conducted by Cisco Authorized Trainers with at least 10 years of experience in the field. CCIE and Double CCIE Credentials
- Cisco Authorized Training - Guarantees you always getting the finest training available
- Also Available Cisco CCVP Boot Camp Class
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Online IPTT Training Course 30 hours
Practice Exam Quizzers
Supplemental Reading Material
Simulated Labs
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kniptto
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$1195.00
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Cisco All Access
Over 36 courses CCNA, CCNP, CCSP, CCVP
One Year Access 24 x 7 Details
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kncisall
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$2400.00
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Outline IP Telephony Troubleshooting IPTT Training Course
Module 1: Applying Troubleshooting Methods
- Lesson 1: Introducing IP Telephony Troubleshooting
- Lesson 2: Troubleshooting IP Telephony Networks
Module 2: Troubleshooting Cisco ® CallManager, Network Signaling, and Dial Plan
- Lesson 1: Troubleshooting Cisco ® CallManager Signaling Architecture
- Lesson 2: Troubleshooting Cisco ® CallManager Dial Plan, Call Routing, and Media Resources
- Lesson 3: Troubleshooting Cisco ® CallManager CTI Manager, JTAPI, and TSP
- Lesson 4: Troubleshooting Cisco ® CallManager Upgrades
Module 3: Cisco ® AVVID Troubleshooting Tools
- Lesson 1: Applying Cisco ® CallManager and Operating System Troubleshooting Tools
- Lesson 2: Using Database Tools
- Lesson 3: Troubleshooting Using Other Tools
Module 4: Troubleshooting Network Infrastructure
- Lesson 1: Troubleshooting Data Network Infrastructure
- Lesson 2: Troubleshooting Gateways
- Lesson 3: Troubleshooting Gatekeepersand Cisco ® SIP Trunks
Module 5: Troubleshooting Voice Quality Issues
- Lesson 1: Resolving Voice QoS Issues with Cisco ® QoS Tools
- Lesson 2: Troubleshooting Voice over IP Quality Problems
- Lesson 3: Troubleshooting Echo
Module 6: Troubleshooting Cisco ® Unity
- Lesson 1: Troubleshooting Common Cisco ® Unity Configuration, Integration, and Operation Issues
Module 7: Escalating Cisco ® TAC Service Requests
- Lesson 1: Using the Cisco ® TAC
- Lesson 2: Cisco ® TAC Service Requests and Telephone Service Providers
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