ITIL Foundation Training Boot Camp Certification Class Course
This 3-day accelerated ITIL Foundation Boot Camp Class course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses
IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
This course qualifies you for 2 credits towards earning your IT Expert certification
Who should earn an ITIL Certification? The Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals
to experienced and certified IT professionals who want to optimize the IT Service Management.
ITIL Foundation Online and CD Courses
Certification Prerequisite
- Candidates for the ITIL v3 Foundation certification are expected to have:
One year of IT experience.
Our 3-day Foundation ITIL Live Boot Camp Training Certification Boot Camp Class:
Day 1: Training
Section 1: Service Lifestyle -
ITILs approach to Service Management. Value Creation, the benefits of ITIL, Organizational Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 2: Service Strategy -
Strategy terms of interest while presenting an overview of Utility and Warranty, Service Models, Service Provider Types, Delivery Models, Key Service Strategy Activities, Financial
Management, Service Portfolio Management, Business Service Management, Service Portfolio and Demand Management.
Section 3: Service Design -
Service Design Path, Business Change Process, Design Management, Five Aspects of Service Design: Service Solutions; Portfolio; Technology Architectures and Management
Systems; Processes; Measurements, Methods and Metrics.
Day 2 Training
Section 4: Service Transition -
ITILs approach to Service Management. Value Creation, the benefits of ITIL, Organizational Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 5: Service Operation -
Operational Functions, Service Desk, Technical Management, Application Management, IT Operations Management, Services vs. Components, Stability vs. Responsiveness, Quality vs.
Cost, Reactive vs. Proactive, and new processes: Event, Request Fulfillment, Access and changed processes including Incident Management and Problem Management.
Day 3 Training
Section 6: Continual Service Improvement -
CSI Activities, Required Skills, Metrics, CSI Model, Seven Steps of Improvement, Role of
Measurements, the continual realignment of IT to business requirements, the aim to improve all processes within the Service Lifecycle, growth and maturity of Service and the Management
Processes of Measure, Analyze and Review.
Morning review. ITIL Foundation v3 Exam
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional.*
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8:15 am to 9:00 am
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Breakfast
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9:00 am to 1:00 pm
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Instruction: Lecture
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1:00 pm to 1:30 pm
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Lunch
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1:30 pm to 5:30 pm
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Instruction/Interactive, Hands-on Labs
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5:30 pm to 7:30 pm
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Dinner Break, Study Time, One-One Instructor Mentoring
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7:30 pm to 9:00 pm
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Wrap Sessions
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9:00 pm+
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Study Time, One-One Instructor Mentoring
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Certification Exam Track
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery
sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management. You must pass one exam:
ITIL Foundation v3 Exam
Our Boot Camp Includes
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Voucher & On-site Certification Testing
- Examination Passing Policy
Training Dates and Locations - ITIL Foundation
5/30/2012 6/1/2012
Redwood City, CA
6/18/2012 6/20/2012
Bushkill, PA
Orlando, FL
9/10/2012 9/12/2012
Lombard, IL
Vienna, VA
12/3/2012 12/5/2012
Philadelphia, PA
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