ITIL Foundation Boot Camp Training Classes for Certification Course
This 3-day accelerated ITL Foundation Boot Camp Class training course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical
understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
This course qualifies you for 2 credits towards earning your IT Expert certification
Who should earn an ITIL Certification? The Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and
certified IT professionals who want to optimize the IT Service Management.
Certification Prerequisite
- Candidates for the ITIL v3 Foundation certification are expected to have one year of IT experience.
The 3-day Live Boot Camp Certification Training Class:
Day 1: Training
Section 1: Service Lifestyle -
ITILs approach to Service Management. Value Creation, the benefits of ITIL, Organizational Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 2: Service Strategy -
Strategy terms of interest while presenting an overview of Utility and Warranty, Service Models
, Service Provider Types, Delivery Models, Key Service Strategy Activities, Financial Management, Service Portfolio Management, Business Service Management, Service Portfolio and Demand Management.
Section 3: Service Design -
Service Design Path, Business Change Process, Design Management, Five Aspects of Service Design: Service Solutions; Portfolio; Technology Architectures and Management
Systems; Processes; Measurements, Methods and Metrics.
Day 2 Training
Section 4: Service Transition -
ITILs approach to Service Management. Value Creation, the benefits of ITIL, Organizational
Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 5: Service Operation -
Operational Functions, Service Desk, Technical Management, Application Management, IT Operations Management, Services vs. Components, Stability vs. Responsiveness, Quality vs.
Cost, Reactive vs. Proactive, and new processes: Event, Request Fulfillment, Access and changed processes including Incident Management and Problem Management.
Day 3 Training
Section 6: Continual Service Improvement -
CSI Activities, Required Skills, Metrics, CSI Model, Seven Steps of Improvement, Role of
Measurements, the continual realignment of IT to business requirements, the aim to improve all processes within the Service Lifecycle, growth and maturity of Service and the Management
Processes of Measure, Analyze and Review.
Morning review. ITIL Foundation v3 Exam
Daily Training Schedule
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional.*
- 8:15 am to 9:00 am Breakfast
- 9:00 am to 1:00 pm Instruction: Lecture
- 1:00 pm to 1:30 pm Lunch
- 1:30 pm to 5:30 pm Instruction/Interactive, Hands-on Labs
- 5:30 pm to 7:30 pm Dinner Break, Study Time, One-One Instructor Mentoring
- 7:30 pm to 9:00 pm Wrap-Up Sessions
- 9:00 pm+ Study Time, One-One Instructor Mentoring
This schedule is subject to change at the instructors discretion.
Certification Exam Track
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery
sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management. You must pass one exam:
ITIL Foundation v3 Exam
Resources for ITIL Certification Tracks
Online or CD-ROM Training Courses are now available
Our Boot Camp Includes
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Examination Passing Policy
Training Dates and Locations
June 10-12, 2013
Washington, DC
Aug 12-14, 2013
Raleigh-Durham, NC
Oct 28-30, 2013
Raleigh-Durham, NC
Dec 16-18, 2013
Tempe, AZ
****Refund Policy- For full refund, class or boot camp must be cancelled via email or fax at least 14 days prior to
start of class. (ISC)2 course cancellation period is 22 days due to arrangement of tests via ISC2.
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