ITIL v3 Intermediate RC&V and OS&A Capabilities Training Boot Camp Certification Class
During this 9-day ITIL Certification Boot Camp, you will learn the practical aspects of the ITIL v3 Service Lifestyle and processes
associated with the Release, Control and Validation and Operational Support and Analysis of services and service delivery. The
main focus of this course is on the operational-level process activities and supporting methods and approaches to executing
these processes in a practical, hands-on learning environment. You will live, learn, and test on-site.
This course qualifies you for 8 credits towards earning your IT Expert certification
Certification Prerequisite
Candidates for the ITIL v3 Intermediate RC&V and OS&A Capabilities certification are expected to have:
- ITIL v3 Foundation Certificate
- Two - four years of IT experience not required, but highly desirable
Our ITIL 9-day Intermedialte Live Boot Camp Training Class:
Days 1-5:
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Release, Control and Validation processes
- The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
- How to measure Release, Control and Validation performance
- The importance of IT Security and how it supports Release, Control and Validation
- Understanding technology and implementation requirements in support of Release, Control and Validation
- The challenges, critical success factors and risks related with Release, Control and Validation
- ITIL® v3 Release, Control and Validation Capability Exam
Days 5-9
- Understanding Service Management as a Practice, Service Operation principles, purpose and objective
- Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Operational Support and Analysis processes
- The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence
- How to measure Operational Support and Analysis performance
- The importance of IT Security and how it supports Operational Support and Analysis
- Understanding technology and implementation requirements in support of Operational Support and Analysis
- The challenges, critical success factors and risks related with Operational Support and Analysis
- TIL® v3 Operation Support and Analysis Capability Exam
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional.*
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8:15 am to 9:00 am
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Breakfast
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9:00 am to 1:00 pm
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Instruction: Lecture
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1:00 pm to 1:30 pm
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Lunch
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1:30 pm to 5:30 pm
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Instruction/Interactive, Hands-on Labs
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5:30 pm to 7:30 pm
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Dinner Break, Study Time, One-One Instructor Mentoring
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7:30 pm to 9:00 pm
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Wrap Sessions
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9:00 pm+
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Study Time, One-One Instructor Mentoring
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Exam Track
ITIL® v3 Release, Control and Validation Capability (RC&V)
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite
Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
ITIL® v3 Operation Support and Analysis Capability (OS&A)
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
Our Boot Camp Includes
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Nine (9) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Examination Passing Policy
Dates and Locations
Call for Dates
****Refund Policy- For full refund, class or boot camp must be cancelled via email or fax at least 14 days prior to start of class.
CISSP cancellation period is 21 days do to arrangement of tests via ISC2.
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