ITIL Intermediate Boot Camp Training Classes for Certification Course
During this 9-day ITIL Certification Boot Camp, you will learn the practical aspects of the ITIL v3 Service Lifestyle and processes associated with the Release, Control and Validation and Operational Support and
Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on
learning environment. You will live, learn, and test on-site.
Boot Camp Prerequisite
Candidates for the ITIL v3 Intermediate RC&V and OS&A Capabilities certification are expected to have:
- ITIL v3 Foundation Certificate
- Two - four years of IT experience, although it is not required, it is highly desirable
9-day Intermediate Boot Camp Training Class:
Days 1-5:
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Release, Control and Validation processes
- The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
- How to measure Release, Control and Validation performance
- The importance of IT Security and how it supports Release, Control and Validation
- Understanding technology and implementation requirements in support of Release, Control and Validation
- The challenges, critical success factors and risks related with Release, Control and Validation
- ITIL® v3 Release, Control and Validation Capability Exam
Days 5-9
- Understanding Service Management as a Practice, Service Operation principles, purpose and objective
- Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Operational Support and Analysis processes
- The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence
- How to measure Operational Support and Analysis performance
- The importance of IT Security and how it supports Operational Support and Analysis
- Understanding technology and implementation requirements in support of Operational Support and Analysis
- The challenges, critical success factors and risks related with Operational Support and Analysis
- TIL® v3 Operation Support and Analysis Capability Exam
Daily Training Schedule
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional.*
- 8:15 am to 9:00 am Breakfast
- 9:00 am to 1:00 pm Instruction: Lecture
- 1:00 pm to 1:30 pm Lunch
- 1:30 pm to 5:30 pm Instruction/Interactive, Hands-on Labs
- 5:30 pm to 7:30 pm Dinner Break, Study Time, One-One Instructor Mentoring
- 7:30 pm to 9:00 pm Wrap-Up Sessions
- 9:00 pm+ Study Time, One-One Instructor Mentoring
This schedule is subject to change at the instructors discretion.
Certification Exam Track
ITIL® v3 Release, Control and Validation Capability (RC&V)
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite
Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
ITIL® v3 Operation Support and Analysis Capability (OS&A)
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
Our Boot Camp Includes
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Nine (9) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Voucher & On-site Certification Testing
- Examination Passing Policy
Resources for ITIL Certification Tracks
Online or CD-ROM Training Courses are now available
Dates and Locations
Call for class schedule
****Refund Policy- For full refund, class or boot camp must be cancelled via email or fax at least 14 days prior to
start of class. (ISC)2 cancellation period is 22 days due to arrangement of tests via ISC2.
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