ITIL Intermediate Boot Camp Training Class SO&A (Service Offerings and Agreements) Capability and SO (Service Operation) Lifecycle for Certification Course
During this 7-day Boot Camp for certification training for the ITIL Intermediate SO&A Capability and SO Lifecycle, you will learn the practical aspects of the ITIL v3 Service Lifecycle and processes associated
with the Service Offerings and Agreements of services and service delivery. You will learn overall concepts, processes, policies and methods associated with the Service Operation phase o the Service Lifecycle. This
course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.
This certification course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions you to successfully become certified. You will live, learn, and
test on-site.
Training Prerequisite
Candidates for the ITIL v3 Intermediate SO&A Capability and SO Lifecycle certification are expected to have:
- ITIL v3 Foundation Certificate
- Two - four years of IT experience is suggested
Our 7-day ITIL Certification Live Boot Camp Class:
Days 1-3:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The subprocesses, activities, methods and functions used in each of the Service Operation processes
- he roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance Understanding technology and implementation requirements in support of Service
- ITIL® V3 Intermediate: Service Operation Exam
Days 4-7
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
- ITIL® V3 Intermediate: Service Offerings & Agreements Exam
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional.*
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8:15 am to 9:00 am
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Breakfast
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9:00 am to 1:00 pm
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Instruction: Lecture
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1:00 pm to 1:30 pm
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Lunch
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1:30 pm to 5:30 pm
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Instruction/Interactive, Hands-on Labs
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5:30 pm to 7:30 pm
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Dinner Break, Study Time, One-One Instructor Mentoring
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7:30 pm to 9:00 pm
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Wrap Sessions
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9:00 pm+
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Study Time, One-One Instructor Mentoring
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Exam Track
ITIL® V3 Intermediate: Service Operation
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite
Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
ITIL® V3 Intermediate: Service Offerings & Agreements
90 minutes Multiple Choice
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination onsite
Closed Book
Qualification Level: Intermediate
Prerequisite: ITIL v3 Foundations Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
Our Boot Camp Includes
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Seven (7) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Examination Passing Policy
Resources for ITIL Certification Tracks
Online or CD-ROM Training Courses are now available
Course Dates and Locations
Call for class schedule
****Refund Policy- For full refund, class or boot camp must be cancelled via email or fax at least 14 days prior to
start of class. CISSP cancellation period is 21 days do to arrangement of tests via ISC2.
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