ITIL Training for Certification Foundation for Service Management 2011 Online or CDs
 Our ITIL Foundation 2011 training course,
based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions
that enables successful IT Service Management (ITSM) provision.
Who should earn an ITIL Certification? The Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business
professionals to experienced and certified IT professionals who want to optimize the IT Service Management.
Course Description
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the
organization. The IT Infrastructure Library (ITILĀ®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization
needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice
for IT companies. This course will assist the learner in preparing for the ITILĀ® Foundation
level certification examination and is aligned with the ITILĀ® 2011 Edition syllabus. ITILĀ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and
other countries.
Netwind Learning center ITIL Training Certification Course contains the following
 Full Multi Media animated Training Course - Select from Online or CD Deployment
Online Training Version can be temporarily downloaded to your hard drive for off line viewing
Interactive Labs and Exercises
Printable Transcripts of all ITIL lessons - Easy review of Subject Matter
Certificate of Completion
Training Time 17 hours
Regular $599.00 Sale Price $399.00 for one year online access or
$449.00 CD-ROM
We also offer Live Boot Camp classes nationally
Target Audience
For information technology managers and support personnel who seek to improve and
streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL 2011 Foundation exam.
Training Course Tutorials Covers
- ITIL® and the Service Lifecycle
- Service Strategy Fundamentals
- Service Strategy Processes
- Service Design Fundamentals
- Service Design Processes
- Service Transition Processes and Policies
- Introduction to Service Operation
- Service Operation Processes
- Continual Service Improvement
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