ITIL Training for Certification IT Infrastructure Library Online Courses, Live Boot Camp Class or CDS
 Our ITIL Foundation training course, based on
the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that
enables successful IT Service Management (ITSM) provision.
Who should earn an ITIL Certification? The Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business
professionals to experienced and certified IT professionals who want to optimize the IT Service Management.
Overview/Description
Organizations that provide IT services to internal or external customers need to provide
excellent services to enhance value to the organization. The IT Infrastructure Library ITIL can help organizations achieve these goals and increase external and internal customer
satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course
addresses using service management as a practice for IT companies. This course will assist the learner in preparing for the ITIL V3 Foundation Level certification and is aligned with the ITIL
V3 Foundation Syllabus v4.2.
Netwind Learning center ITIL Training Certification Course contains the following
 Full Multi Media animated Training Course - Select from Online or CD Deployment
Online Training Version can be temporarily downloaded to your hard drive for off line viewing
Interactive Labs and Exercises
Printable Transcripts of all ITIL lessons - Easy review of Subject Matter
Certificate of Completion
Thirteen (13) hours of training
Regular $599.00 Sale Price $399.00 for one year online access or
$449.00 CD-ROM
We also offer Live Boot Camp classes nationally
Target Audience
For information technology managers and support personnel who seek to improve and
streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Our ITIL Course Covers
- ITIL and the Service Lifecycle
- Service Strategy Fundamentals
- Service Strategy Processes
- Service Design Fundamentals
- Service Design Processes
- Service Transition Processes and Principles
- Service Operation Principles and Functions
- Service Operation Processes
- Continual Service Improvement Fundamentals
You will learn to
- match the organizations involved with the IT infrastructure library and examinations with their role
- identify the reasons for ITIL's success
- identify the features of the ITIL qualification and examination scheme
- identify how a service can provide value
- identify the features of services
- identify the features of Service Management
- recognize the importance of Service Management and the challenges service providers face
- match each ITIL volume with a description of what it provides
- recognize the goals and objectives of each Lifecycle phase
- recognize the scope of each ITIL Service Lifecycle phase
- recognize the value of each Service Lifecycle phase
- recognize the characteristics of lifecycle functions and processes
- recognize the scope, goals and objectives, and Service Lifecycle phase in a given example
- recognize how organizations use assets to create and add value
- recognize how to implement service automation guidelines
- identify the advantages of service automation
- recognize how to use basic Service Strategies to add value
- recognize examples of defining the market activities
- recognize how identifying the market space helps when developing offerings
- recognize how to determine if there is value in a service
- identify how the Service Portfolio assists in developing offerings
- identify reasons why organizations should develop Service Management as a strategic asset
- recognize how an organization develops ITIL Service Management as a strategic asset in a given example
- recognize examples of the first five steps in preparing for execution
- recognize examples of steps six to ten in preparing for execution
- recognize how to perform Service Strategy activities
- identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management
- distinguish between SLPs and CSPs
- recognize the characteristics of Financial Management concepts
- recognize examples of Financial Management key inputs
- recognize examples of Financial Management key outputs
- recognize key features of Risk Management
- recognize how to manage Service Strategy in given scenarios
- identify the five aspects of Service Design
- recognize how to ensure that Service Design scope is aligned with business needs
- identify considerations when designing a service solution
- identify the options of status within the Service Portfolio
- match roles in the Enterprise Architecture with their functions
- recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
- identify the features of process design
- recognize scenarios that illustrate metric tree benefits
- demonstrate knowledge of the five aspects of Service Design
- recognize the basic concepts of Service Level Management
- identify the objectives of Service Level Management
- recognize the characteristics of the Service Catalog
- recognize the focus of Capacity Management subprocesses
- recognize the components of the Supplier and Contracts Database
- recognize the components of the ITIL ISM and the objectives of the ISMS elements
- sequence the stages of ITSCM Lifecycle
- identify Change Management scope and objectives
- recognize factors to consider when recording and reviewing the RFC
- recognize the functions of the Configuration Management System (CMS)
- recognize how to determine release-unit levels, which deployment option to choose, and what model to use to
- identify the components of the DIKW structure
- identify the relationship between the SKMS, CMDB, and CMS
- recognize the dual role of Technical Management
- identify the four roles of Application Management
- recognize how IT Operations Management achieves balance between its dual roles
- identify the four roles of Application Management
- identify the terms pertaining to Access Management
- identify Request Fulfillment objectives and responsibilities
- identify the role of SLAs and SIPs in Service Level Management
- recognize how to implement the Deming cycle in CSI in a given example
- Sequence the steps in the CSI model
- identify the characteristics of the RACI authority matrix
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