MCDST Certification Training Boot Camp
Our five-day Microsoft Certified Desktop Support Technician MCDST Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully
troubleshoot desktop environments running on the Microsoft Windows® operating system.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support
specialist, technical support representative, and technical support specialists as defined by the National Workforce
Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide
MCDST Boot Camp Curriculum
The Boot Camp's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to  successfully support end users and to successfully troubleshoot
desktop environments running on the Microsoft Windows® operating system.
Course Materials:
Students attending this blended-learning program will receive a robust
set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, labs, and review sessions are supplemented by a combination of:
- Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
- Self Test™ or Transcender® Testing Software
Delivery Schedule:
Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification
exams that provide a valid and reliable measure of technical proficiency and expertise.
We also offer training online and CD Based
The Boot Camp has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).
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Days
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Module Description
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Exam
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1-3
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Supporting Users Running the Microsoft Windows XP Operating System
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70-271
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4-5
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Supporting Users Running Applications on a Microsoft Windows XP Operating System
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70-272
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MCDST Exam Boot Camp Course
The Boot Camp delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a
comprehensive, real-world competency in the following topic area (click on the exam link for greater detail):
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System 70-271
Installing a Windows Desktop Operating System Perform and troubleshoot an attended installation of a Windows XP operating system.
- Answer end-user questions related to performing an attended installation of a Windows XP operating system.
- Troubleshoot and complete installations in which an installation does not start. Tasks include configuring
the device boot order and ascertaining probable cause of the failure to start.
- Troubleshoot and complete installations in which an installation fails to complete. Tasks include reviewing setup log files and providing needed files.
- Perform postinstallation configuration. Tasks include customizing installations for individual users and applying service packs.
- Perform and troubleshoot an unattended installation of a Windows desktop operating system.
- Answer end-user questions related to performing an unattended installation of a Windows XP operating
system. Tasks include starting an installation, answering questions asked by an end user during an installation, and performing postinstallation tasks.
- Configure a PC to boot to a network device and start installation of a Windows XP operating system. Tasks include configuring PXE compliant network cards.
- Perform an installation by using unattended installation files.
- Upgrade from a previous version of Windows.
- Answer end-user questions related to upgrading from a previous version of Windows. Considerations
include available upgrade paths and methods for transferring user state data.
- Verify hardware compatibility for upgrade. Considerations include minimum hardware and system resource requirements.
- Verify application compatibility for upgrade. Tasks include ascertaining which applications can and cannot run, and using the application compatibility tools.
- Migrate user state data from an existing PC to a new PC.
- Install a second instance of an operating system on a computer.
- Managing and Troubleshooting Access to Resources Monitor, manage, and troubleshoot access to files and folders.
- Answer end-user questions related to managing and troubleshooting access to files and folders.
- Monitor, manage, and troubleshoot NTFS file permissions.
- Manage and troubleshoot simple file sharing.
- Manage and troubleshoot file encryption.
- Manage and troubleshoot access to shared folders.
- Answer end-user questions related to managing and troubleshooting access to shared folders.
- Create shared folders.
- Configure access permission for shared folders on NTFS partitions.
- Troubleshoot and interpret Access Denied messages.
- Connect to local and network print devices.
- Answer end-user questions related to printing locally.
- Configure and manage local printing.
- Answer end-user questions related to network-based printing.
- Connect to and manage printing to a network-based printer.
- Manage and troubleshoot access to and synchronization of offline files.
- Answer end-user questions related to configuring and synchronizing offline files.
- Configure and troubleshoot offline files.
- Configure and troubleshoot offline file synchronization.
- Configuring and Troubleshooting Hardware Devices and Drivers Configure and troubleshoot storage devices.
- Answer end-user questions related to configuring hard disks and partitions or volumes.
- Manage and troubleshoot disk partitioning.
- Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R.
- Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards.
- Configure and troubleshoot display devices.
- Answer end-user questions related to configuring desktop display settings.
- Configure display devices and display settings.
- Troubleshoot display device settings.
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
- Answer end-user questions related to configuring ACPI settings.
- Configure and troubleshoot operating system power settings.
- Configure and troubleshoot system standby and hibernate settings.
- Configure and troubleshoot I/O devices.
- Answer end-user questions related to configuring I/O devices.
- Configure and troubleshoot device settings.
- Configure and troubleshoot device drivers for I/O devices.
- Configure and troubleshoot hardware profiles.
- Configuring and Troubleshooting the Desktop and User Environments Configure the user environment.
- Answer end-user questions related to configuring the desktop and user environment.
- Configure and troubleshoot task and toolbar settings.
- Configure and troubleshoot accessibility options.
- Configure and troubleshoot pointing device settings.
- Configure and troubleshoot fast-use switching.
- Configure support for multiple languages or multiple locations.
- Answer end-user questions related to regional settings.
- Configure and troubleshoot regional settings.
- Answer end-user questions related to language settings.
- Configure and troubleshoot language settings.
- Troubleshoot security settings and local security policy.
- Answer end-user questions related to security settings.
- Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis.
- Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy.
- Configure and troubleshoot local user and group accounts.
- Answer end-user questions related to user accounts.
- Configure and troubleshoot local user accounts.
- Answer end-user questions related to local group accounts.
- Configure and troubleshoot local group accounts. Considerations include rights and permissions.
- Troubleshoot system startup and user logon problems.
- Answer end-user questions related to system startup issues.
- Troubleshoot system startup problems.
- Answer end-user questions related to user logon issues.
- Troubleshoot local user logon issues.
- Troubleshoot domain user logon issues.
- Monitor and analyze system performance.
- Answer end-user questions related to system performance.
- Use Help and Support to view and troubleshoot system performance.
- Use Task Manager to view and troubleshoot system performance.
- Use the Performance tool to capture system performance information.
- Troubleshooting Network Protocols and Services Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig,
pathping, and nslookup commands.
- Answer end-user questions related to configuring TCP/IP settings.
- Configure and troubleshoot manual TCP/IP configuration.
- Configure and troubleshoot automated TCP/IP address configuration.
- Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable.
Considerations include indications of issues related to enabling or disabling ICF.
- Troubleshoot name resolution issues.
- Configure and troubleshoot host name resolution issues on a client computer. Considerations include Hosts files and DNS.
- Configure and troubleshoot NetBIOS name resolution issues on a client computer. Considerations include Lmhosts files and WINS.
- Configure and troubleshoot remote connections.
- Configure and troubleshoot a remote dialup connection. Tasks include client-side configuration.
- Configure and troubleshoot a remote connection across the Internet. Tasks include client-side configuration.
- Configure and troubleshoot Internet Explorer.
- Configure and troubleshoot Internet Explorer connections properties.
- Configure and troubleshoot Internet Explorer security properties.
- Configure and troubleshoot Internet Explorer general properties.
- Configure and troubleshoot end-user systems by using remote connectivity tools.
- Use Remote Desktop to configure and troubleshoot an end user's desktop.
- Use Remote Assistance to configure and troubleshoot an end user's desktop.
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- Configuring and Troubleshooting Applications Configure and troubleshoot Office applications.
- Answer end-user questions related to configuring Office applications.
- Set application compatibility settings.
- Troubleshoot application installation problems.
- Configure and troubleshoot e-mail account settings.
- Configure and troubleshoot Internet Explorer. Configure and troubleshoot Outlook Express.
- Answer end-user questions related to configuring Outlook Express.
- Configure and troubleshoot newsreader account settings.
- Configure and troubleshoot e-mail account settings.
- Configure the operating system to support applications.
- Answer end-user questions related to configuring the operating system to support an application.
- Configure and troubleshoot file system access and file permission problems on multiboot computers.
- Configure access to applications on multiuser computers.
- Configure and troubleshoot application access on a multiple user client computer.
- Resolving Issues Related to Usability Resolve issues related to Office application support features. Tasks
include configuring Office applications and interpreting error messages. Resolve issues related to Internet
Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages. Resolve
issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error
messages. Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.
- Resolving Issues Related to Application Customization Resolve issues related to customizing an Office application.
- Answer end-user questions related to customizing Office applications.
- Customize toolbars.
- Configure proofing tools.
- Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data.
- Personalize Office features.
- Resolve issues related to customizing Internet Explorer. Resolve issues related to customizing Outlook Express
. Resolve issues related to customizing the operating system to support applications.
- Answer end-user questions related to customizing the operating system to support an application.
- Customize the Start menu and taskbar.
- Customize regional settings.
- Customize fonts.
- Customize folder settings.
- Configuring and Troubleshooting Connectivity for Applications Identify and troubleshoot name resolution
problems. Indications of such problems include application errors. Identify and troubleshoot network adapter
configuration problems. Indications of such problems include application errors. Identify and troubleshoot LAN
and Routing and Remote Access configuration problems. Indications of such problems include application errors.
Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such
problems include application errors. Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
- Configuring Application Security Identify and troubleshoot problems related to security permissions.
- Answer end-user questions related to application security settings.
- Troubleshoot access to local resources.
- Troubleshoot access to network resources.
- Troubleshoot insufficient user permissions and rights.
- Identify and respond to security incidents.
- Answer end-user questions related to security incidents.
- Identify a virus attack.
- Apply critical updates.
Our Boot Camp includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Five (5) Days of Deluxe Hotel Accommodation
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Most Meals; Breakfast,Lunch, Unlimited Beverages, Snacks and Freshly-brewed Coffee
- Examination Passing Policy. Should a student complete a Training Camp Program without having successfully
passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Daily Educational Schedule:
Our daily schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a Desktop Support Specialist.
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Start Time
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End Time
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Activity
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Intake Style
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8:15 am
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9:00 am
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breakfast
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-
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9:00 am
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1:00 pm
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lecture
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auditory/visual
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1:00 pm
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1:30 pm
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lunch
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-
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1:30 pm
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5:30 pm
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instructor-led
labs
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kinesthetic
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5:30 pm
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7:00 pm
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dinner
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-
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7:00 pm
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8:00 pm
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review session
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auditory/visual/kinesthetic
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8:00 pm
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9:00 pm
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breakout
sessions
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auditory/visual/kinesthetic
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9:00 pm
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as appropriate
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lab review sessions
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kinesthetic
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Class Schedule
4/28/2008 5/2/2008 San Francisco, CA
6/9/2008 6/13/2008 Pocono Mountains, PA
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