Microsoft MCDST Certification Training
Netwind' Learning Center
MCDST Certification training courseware is designed to fully prepare you to become a Microsoft Desktop Support Technician. Netwind provides you state-of-the-art courseware that is guaranteed to prepare you for your certification exam and a successful career. Begin your training today!
The Netwind MCDST training is delivered by one of the industries most sought after technical instructors and authors. We give you the flexibility and affordability you need by delivering the entire course though a
computer-based training system.
MCDST 5 day Boot Camp Class
MCDST Microsoft Certified Desktop Support Technician Certification Training
Your Training Package Includes:
- Covers both 70-271 and 70-272 Exams
- Interactive Full Multi-Media Lessons
- Interactive Questions to test one skills
- Simulated Labs
- Online 24 x 7 Online Mentoring to Instructors to answer all your questions
- Our Pass Guarantee.
- Available Online or CD Format
Certification Course Training Content 70-271 and 70-271 Exams MCDST
Exam 70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
This exam tests a desktop-support technician's ability to assist users of the Windows XP operating system. Certification candidates should be able to both perform any common task related to the Windows XP operating
system and help users in the organization in which they work with issues related to them. They should be able to handle issues related to installation; including, manual, unattended, failed, multiple operating
system, and post-installation configuration. They should be able to address issues related to using various types of hardware, local and network print devices, drivers, display devices, and I/O devices. They should
be able to assist users as they configure their desktop and user environments. They should be able to assist users who need access to specific recourses; including issues related to, access to shared folders,
problems with security settings and policy, local user and group accounts, startup and logon problems. They should be able to handle network problems; including, name resolution issues, Network Protocols and
Services, and problems related to Internet Explorer. They should be able to support laptop and remote users' connectivity problems, multiple language and locations configurations, offline files, and power management
issues. Finally, they should be able to track and analyze the performance of the systems for which they are responsible. This exam tests the abilities of a help-desk technician to be able to resolve Windows XP
operating system users issues in a timely manner.
Exam 70-272:
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
This exam tests a desktop-support technician's ability to assist users of Windows XP applications. Certification candidates should be able to both perform any common task related to Windows XP applications and help
users in the organization in which they work with issues related to them. Specifically, this exam focuses on supporting users of the Microsoft Office application suite of productivity applications on which the
application interfaces of many Windows XP programs are based. Certification candidates should be able to address issues related to setting up an application for execution on Windows XP and configuring account
settings, file system, and multi-user access. They will be required to resolve issues related to customizing application interfaces, the Start menu and taskbar, regional settings, fonts, and error messages. They
should be able to handle application errors resulting from network, security, or hardware problems. They should be able to help prevent, identify, and respond to network or system application security breaches. This
exam tests the abilities of a help-desk technician to be able to resolve Windows XP application users' issues in a timely manner.
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CD-ROMS
MCDST Certification Training Kit
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$395.00
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Online One Year Access
MCDST Certification Training Kit
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$345.00
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