Microsoft Dynamics CRM 4.0 Applications Boot Camp Training Classes
 Microsoft Certified Business Management Solutions Professional Boot Camp Classes
This premier certification helps demonstrate your professional proficiency in Microsoft Dynamics and shows that you have passed a set of required and elective certification exams.
The exams focus on one of three knowledge areas—applications, developer, or installation and configuration—for one Microsoft Dynamics product.
Our 10-day accelerated Microsoft Dynamics CRM 4.0 Applications Boot Camp training provides information technology professionals with
the knowledge and skills necessary to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms
applied in the application to adequately convey solutions to other users.
Boot Camp Outline
Our Microsoft Dynamics CRM 4.0 Applications certification program contains customized official Microsoft courseware which covers the following materials:
Day 1
Introduction to Microsoft Dynamics CRM
Understanding Microsoft Dynamics CRM Software
Using Microsoft Dynamics CRM in a Global Market
The Customer Centered View
Using Microsoft Dynamics CRM for Outlook
Introduction to Sales
Opportunity Management
Managing Contracts
Managing Leads
Day 2
Using the Product Catalog
Sales Order Processing
Sales Reporting
Understanding Marketing Campaigns
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
Understanding Service Management
Managing Cases
Creating a Knowledge Base
Day 3
Managing Service Queues
Service Scheduling
Scheduling Services for Your Customers
Maintaining Users and Resources
Exam MB2-632 Microsoft Dynamics CRM 4.0 Applications
Day 4
Configuring Business Units
Configuring Security
Configuring Users and Teams
Configuring Organizational Settings
Day 5
Customizing Microsoft Dynamics CRM Overview
Customizing Forms and Views
Customizing Entities and Attributes
Customizing Relationships and Mappings
Day 6
Renaming Entities and Translating Customizations
Maintaining Organizations through Deployment Manager
Introduction to Advanced Customizations
Exam MB2-631 Microsoft Dynamics CRM 4.0 Customization and Configuration
Day 7
Introduce new features of Windows Vista
Explain Windows Vista installation
Discuss hardware installation and Vista drivers
Introduce Windows Vista Deployment
Discuss application Deployment
Introduce User Accounts and User Profiles
Day 8
Discuss Networking in a Vista environment Permissions and Resources
Disaster Recovery
Day 9
Windows Vista Advanced Networking Optimizing and Maintaining Windows Vista
Troubleshooting Vista
Advanced Windows Networking
Active Directory
Day 10
Exam 70-620 Windows Vista: Configuration
Daily Educational Schedule:
Many accelerated training providers rely heavily on lecture and independent self-testing and study
Our daily schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to Microsoft Dynamics CRM 4.0 Applications.
Class Daily Schedule
Our daily class schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to a professional .*
- 8:15 am to 9:00 am Breakfast
- 9:00 am to 1:00 pm Instruction: Lecture
- 1:00 pm to 1:30 pm Lunch
- 1:30 pm to 5:30 pm Instruction/Interactive, Hands-on Labs
- 5:30 pm to 7:30 pm Dinner Break, Study Time, One-One Instructor Mentoring
- 7:30 pm to 9:00 pm Wrap-Up Sessions
- 9:00 pm+ Study Time, One-One Instructor Mentoring
This schedule is subject to change at the instructors discretion.
Training Prerequisite
Candidates for the Microsoft Dynamics CRM 4.0 Applications course are expected to have:
- General knowledge of Microsoft Windows
- An understanding of Customer Relationship Management solution processes and practices
- Familiarity with CRM 4.0 or previous versions.
Boot Camp Includes
Our Microsoft Dynamics CRM 4.0 Applications Training Camp includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Ten (10) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Examination Passing Policy
Class Schedule
Call for dates
****Refund Policy- For full refund, class or boot camp must be canceled via email or fax at least 14 days prior to
start of class. CISSP and other (ISC)2 class cancellation period is 22 days due to arrangement of tests via ISC2.
Resources
Microsoft Certification Tracks, Free Download and Information
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