Cisco UCSA Training Unified Communications System Administration
 Unified messaging infrastructures provide many benefits for corporations today.
Because this technology is so new, finding competent administrators for this area of networking can be very challenging. The main goal of this Cisco ® Unified
Communications System Administrator (UCSA) course is to produce highly competent administrators of the Cisco ® Unity product, up to and including release
4.0(4). Upon completion of this course, students will be able to perform system setup; system customization; add, delete, and modify subscribers; and monitor and
maintain the Cisco ® Unity system. UCSA is the initial class in a two-class series, the other being Cisco ® Unified Communications System Engineer (UCSE). As
such, it lays a critical foundation for participation in the Engineer course, because a student must understand the
products' features and how to use them before being able to install, configure, maintain, and troubleshoot the technology.
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Objectives
Upon completion of the Cisco ® Unified Communications System Administrator (UCSA) course, the student will be able to:
- Identify the components of the Cisco ® Unity system
- Describe the standard and optional features of the Cisco ® Unity system
- Describe how the features of Cisco ® Unity integrate into a unified messaging system
- Configure a Cisco ® Unity system using acknowledged best practices
- Manage a Cisco ® Unity subscriber account using the Cisco ® Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco ® Unity system using available tools and reporting capabilitie
Training Time:
12 hours
Method of Training:
The Cisco ® Training is available in Three formats
- Expert Now CD-ROM
Combining the best of our Live Now instructor-led courses with a self-paced CD-ROM pedagogy, Expert Now
courseware provides a wholly different – and uniquely effective – learning experience .You have access to
view all the Pre-Recorded Live Now Classes, Labs, Exams, Cisco ®'s official courseware and key point articles from the Instructors(CCIE and Double CCIE Credentials). Highest
Certification Passing Rates in the Industry. Live Now Courses, according to CPM magazine has a first time passing rate of 94%. More Details
- Learn Now Online Course
Our self-paced Online course. Includes pre and post test assessment, complete training
material in a full multimedia format, labs and practice exam quizzers. 24 x 7 Online Mentoring. Course designed by the same instructor of our Live Now and Expert Now classes. More Details
- Live Classes Call 800-617-5586 for Locations and Schedules
Cisco ® Unified Communications System Administration UCSA Course CD-ROM or Online Training
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Learn Now Cisco ® Unified Communications System Administration (UCSA) Online Training Course
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$499.00
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Expert Now Cisco ® Unified Communications System Administration (UCSA) CD Training
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$795.00
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Audience
This course is primarily designed for people responsible for the day-to-day administration of Cisco ® Unity and
Personal Assistant messaging systems. This course is also recommended for any students attempting Cisco ® IP
Telephony certifications. The class provides partial preparation for the current Unity System Engineer exam.
Prerequisites
Students enrolled in this course should possess experience with Cisco ® networking and possess a CCNA
certification or the equivalent knowledge and experience. To benefit fully from this course, students should also have
knowledge of Windows 2000, Exchange 2000 or the Lotus Domino messaging environment, and knowledge of the features, benefits, and programming of at least one manufacturer's PBX (CallManager preferred). Successful
completion of the following courses (or equivalent experience) is strongly recommended:
Included Materials Interactive Self-Paced courses provide:
- Unlimited 24 x 7 access to Campus for the entire program (all courses are launched from a personalized web site that organizes and manages your training experience). Live Now and Learn Now
- Hands-on Labs - unlimited access to a perfectly simulated, real-world environment to test skills without risk. Based on availability.
- Engaging course demos and real-world examples
- Access to a variety of training resources and certification information.
Included Labs
- Site Information and Port Settings
- Set System Schedule
- Configure the Operator Call Handler
- Set Account Policy
- Create a New Class of Service
- Create a Public Distribution List
- Create a Subscriber Template
- Adding and Deleting Subscribers
- Building the First Call Handler
- Building a Call Handler that Transfers
- Building a Call Handler that Uses Caller Input
- Building an Interview Handler
- Building Call Handlers
- Set Notification Part I
- Set Notification Part 2
Our Instructors
Live Now Instructors Profiles
Outline Cisco ® Unified Communications System Administration (UCSA) Training
Module 1: An Overview of a Cisco ® Unified Communications System
- Cisco ® Unity Overview
- 1-13 Unified Communications Integrations
- 1-25 Cisco ® Unity System Standard Features
- 1-49 Cisco ® Unity Standard User Features
- 1-69 Cisco ® Unity Optional Features
- 1-83 Cisco ® Unity Express
Module 2: Cisco ® Unified Communications General Setup
- 2-3 Using Cisco ® Unity
- 2-15 Using the Cisco ® Unity Administrator
- 2-27 Cisco ® Unity System Setup
- Site Information and Port Settings
- Set System Schedule
- Configure the Operator Call Handler
Module 3: Unified Communications Subscribers: A Complete Reference
- 3-3 Cisco ® Unity Global Subscriber Settings
- 3-19 Cisco ® Unity Subscriber Accounts and Settings
- 3-41 Using Call Handlers and Interview Handlers
- Set Account Policy
- Create a New Class of Service
- Create a Public Distribution List
- Create a Subscriber Template
- Adding and Deleting Subscribers
- Building the First Call Handler
- Building a Call Handler that Transfers
- Building a Call Handler that Uses Caller Input
- Building an Interview Handler
- Building Call Handlers
- Set Notification Part I
- Set Notification Part 2
Module 4: Unified Communications System Monitoring and Maintenance
- Unified Communications System Monitoring
- Unified Communications System Maintenance
- Unified Communications System Reporting
Skills
This course covers the following hardware and software/operating system versions:
Software/Operating Systems:
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