Cisco ® Unified Communications System Administration UCSA Training Class
 Course Description 2 Day Class
UCSA covers all of the topics necessary for administering a Cisco ® Unity or Cisco Personal Assistant system in either a stand-alone voice mail, unified messaging, or unified
communications environment. UCSA provides best practice information for system setup, subscriber administration and system customization. Students completing the course will
have a good understanding of the standard features of a Cisco ® Unity or Cisco Personal Assistant system and how to use them effectively
Class Prerequisites
Students entering this course should have a good understanding of Windows 2000 and either Exchange (5.5 or 2000) or IBM Lotus Domino/Notes (dependent on their installation). In
addition, they should be familiar with the features and benefits provided by at least one manufacturer?s telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.)
Training Objectives
After completing this course the student should be able to:
Given a diagram of one of Cisco ® unified communications architectures, label the functional areas correctly
Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system.
Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system.
Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco ® Unity voice mail.
Given a list of features available in Cisco ® Unity, correctly identify the standard features of a Cisco ® Unity system.
Given a list of features available in Personal Assistant, correctly identify the standard
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