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Cisco Unified Contact Center Enterprise Specialist Classes

Cisco Contact Center Classes

 

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to -desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Although not in as high demand as other Cisco specialized certification tracks, there is still demand and very few administrators concentrating in this area.

Netwind Learning Center Training

Netwind Learning Center training classes will teach you how to integrate inbound and outbound voice applications with internet tasks. Such tasks as real time chat, web collaboration, social media and emails being integrated in the system. This integration helps single agents support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

  • Exam 600-455 UCCEDDeploying Cisco Unified Contact Center Enterprise (DUCCE)
     
  • Exam 600-460 UCCEISAdministering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) and Part 2 (AUCCE2)

Deploying Cisco Unified Contact Center Enterprise (DUCCE)

The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality.

Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)

This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
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Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.

We offer the following Cisco Contact Center Classes

Recertification

The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:
Pass the current version of both the UCCED exam and UCCEIS exam.

 

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