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Cisco ICOMM v9 Classes for Cisco CCNA Voice Certification Training

Cisco icomm  Certification Class for CCNA VOICE trainingIn this hands-on Cisco ICOMM Class, administrator-level training class, our students will get an introduction to Cisco's UC systems and its components, including:

  • Cisco Unified Communications Manager (CUCM)
  • CUCM Express
  • Cisco Unity Connection and Presence

This Cisco ICOMM class will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. We will teach you how to maintain your system, performing tasks such as daily administration, moves, changes  and adds.

The ICOMM Class v9. introduction to Cisco Voice and Unified Communications Administration 640-461 certification exam is linked to the CCNA Voice certification. This exam tests a student's knowledge of the architecture, functionalities,  components, and features of  the Unified Communications solutions. It tests  your understanding in performing  tasks such as system monitoring, moves, additions and changes on the Cisco Unified Communications Manager, Unified Communications Manager Express, Unity Connection, and Cisco Unified Presence. The ICOMM class will  prepare the student for this exam 640-461.

Your Cisco ICOMM Class for CCNA Voice Certification Covers

  • Components and characteristics of a Cisco UC solution
  • Call flows and legs
  • Configure endpoints
  • Configure and Manage  end users
  • Configure telephony and mobility features
  • Configure end-user voice mailboxes
  • Configure Unified Presence
  • Monitoring voice mail usage in Cisco Unity Connection
  • Configure and produce CUCM reports
  • Run and analyze Call Detail Records reports
  • The Cisco Real-Time Monitoring Tool (RTMT)
  • The Call Detail Record Analysis and Reporting (CAR) Tool
  • Configuring Disaster Recovery System

The Cisco ICOMM  for CCNA Voice Certification Covers

The characteristics of a Cisco Unified Communications solution

    Learn the  Unified Communications components and their functions
    Learn Call signaling and media flows
    The Quality implications of a VoIP network

Provision end users and associated devices

  • Creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create and change user accounts for  Unified Communications Manager
  • Create or change user accounts for Unified Communications Manager Express using the GUI
  • Create and Change endpoints for Unified Communications Manager
  • Create and Change  endpoints for Unified Communications Manager Express using the GUI
  • Create or Change directory numbers
  • How calling privileges function and  impact system features
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

Configure voice messaging and presence

  • Describe user creation options for voice messaging
  • Create or change user accounts for Cisco Unity Connection
  • Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

    Create CDR and CMR reports
    Generate capacity and Usage reports
    Create RTMT reports to monitor system activities
    Monitor voicemail usage
    Perform manual system backup
    Remove unassigned directory numbers

Provide end user support

    Define fault domains
    Verify PSTN connectivity
    Troubleshoot endpoint issues
    Identify voice mail problems and resolve issues related to user mailboxes
    Find causes and symptoms of call quality issues
    Learn to use phone applications
    Reset single devices

Cisco ICOMM Class Dates and Locations

Call for Dates and Locations

Refund Policy-
For full refund, class or boot camp must be canceled in writing via email or fax at least 14 days prior to start of class.

 

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Schedule of Cisco  ICOMM Classes

Who Should Attend

  • Network administrators and network engineers
  • CCNA Voice Training candidates
  • Telephony and voice system engineers

Cisco ICOMM Class  Registration Options

Call : 1-800-617-5586
All major credit cards (Visa, MasterCard, Amex, and Discover)
Company Purchase Orders may be faxed to 1.877.557.3064

Payment in full is due at least 10 business days before the class begins

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