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Installation Instructions
Technology Requirements
General Troubleshooting
Contact Information
License Agreement
 
Installation Instructions

1. Start Windows
2. Insert the DiscoverWare CD-ROM into your CD-ROM drive
3. The DiscoverWare Installation program starts automatically
4. The Web Browser will launch and display the License Agreement
5. Follow the on-screen instructions

If the Installation program does not start automatically and you are running Windows XP, 9X, ME, NT 4 or 2000:

1. Insert the DiscoverWare CD-ROM into your CD-ROM drive
2. Right click the “My Computer” icon and choose “Explore”
3. Select the DiscoverWare CD that is in the CD-ROM drive.
4. Double click the “License.htm” file

5. The Web Browser will launch and display the License Agreement
6. Follow the on-screen instructions

Technology Requirements

— PC with Pentium processor
— Windows 9x, ME, NT, 2000, or XP
— 800 X 600 resolution
— 16-bit color
— Microsoft Internet Explorer 5 or later OR
— Netscape 4.x or 7.x
— Flash Player (plug-in) version 5 or later
— Sound card and speakers or headphones

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Flash Player Troubleshooting

Downloading and Installing the Flash Player

To download and install the Flash Player according to your operating system and browser, go to the Macromedia Flash Player Download Center

If you do not have an Internet connection, please click here to install the Flash Player.

Testing the Flash Player

To test your Macromedia Flash Player installation , go to the Macromedia Web Players page.

Flash Player Troubleshooting

A version of the Macromedia Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:

1. Check the system requirements to ensure your configuration is supported.

2. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security. Note that for Netscape users, Macromedia recommends updating to at least version 6.2 or higher. Though Netscape 4.x is supported, Netscape 6.1 and 6.0 are not supported.

3. Download the desired browser installer to your desktop, but don't run the installer yet.

4. Uninstall Flash Player

5. Restart your computer.

6. If you downloaded an installer for your Web browser in Step 1, run that installer now and follow its instructions. Restart again if prompted.

7. Finally, download and install the Flash Player from the Macromedia Flash Player Download Center .

Macromedia Flash Support Center

If you require additional assistance for the Macromedia Flash Player, please go to the Macromedia Flash Support Center.

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General Troubleshooting
 No Sound

If you don't hear the audio portion of the product and you have properly installed the sound card drivers, do one of the following:

1. Click the 'Volume' icon in your taskbar tray and use the slider to adjust the volume. Also ensure that the 'Mute' check box is not selected.

2. Or, double-click the 'Volume' icon in your taskbar tray and check the volume level of the 'Wave' setting in the 'Volume Control' panel.

Video Display Drivers

Video performance depends on the right combination of video card and video display driver. Therefore, you should ensure that you are using the latest driver, as recommended by your video card's manufacturer.

To install or update a video driver (Windows 95, 98, ME, 2000):

— In the Control Panel, double-click 'Display', to display the 'Display Properties' dialog box.
— Select the 'Settings' tab.
— Click the 'Advanced' button.
— Select the 'Adapter' tab.
— Click the 'Change' button.
— Follow the instructions in the 'Update Device Driver Wizard'.

To install or update a video driver (Windows XP):

— In the Control Panel, choose 'Appearance and Themes'.
— Choose 'Display', to display the 'Display Properties' dialog box.
— Select the 'Settings' tab.
— Click the 'Advanced' button.
— Click the 'Adapter' tab, then click 'Properties'
— Select the 'Driver' tab, then click 'Update Driver'.
— Follow the instructions in the 'Hardware Update Wizard'.

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Contact Information

For additional assistance, please contact your System Administrator or your Training Manager.